Code for America · 23 hours ago
Staff Service Designer
United States
Full-time
Remote
Senior Level, Lead/Staff
$129K/yr - $158K/yr
6+ years expCode for America believes in transforming government services through technology and design. They are seeking a Staff Service Designer to lead service design efforts across multiple projects, focusing on improving complex government systems and mentoring junior designers.
LegalLegal TechNon ProfitOpen Source
No H1B
Responsibilities
Independently lead service design execution across multiple large and complex projects or workstreams as an individual contributor
Demonstrate strong analytical and creative thinking on how to improve the end-to-end, front-to-back, and multi-modal user experience across your assigned product, project, or portfolio
Understand the relevant policies, infrastructure, technology, and system constraints that affect the experience within a given government service
Highlight potential gaps and areas of opportunity for improvement across the whole service, including client, staff, or processes, focusing holistically on all channels of interaction
Use common service design methods and artifacts to document proposed service interventions and clearly communicate your understanding to the team and government partners of current and proposed future state of a service, such as journey maps, service blueprints, system diagrams, and ecosystem maps
Define ways in which a service intervention’s impact can be measured and how impact metrics ladder up to stakeholder goals and user needs
Participate in planning and carrying out user research activities and synthesizing research findings, typically in partnership with qualitative user researchers
Create and test design interventions and/or hypotheses by creating low, mid, or high-fidelity prototypes. Use these to generate useful feedback and iterate towards the best solution for people impacted
Partner closely with individual contributors and managers from other disciplines (e.g., engineering, research, product, data science, and program) to find elegant but practical solutions to design challenges
Design and facilitate collaborative sessions/workshops with internal and external stakeholders to gather input on design directions, identify priority user stories to focus on, and drive alignment around strategic design directions
Develop and maintain collaborative, professional relationships with government partners, CBOs, and advisory consultants necessary to achieve successful project outcomes
Deliver presentations to internal and external partners that capture attention and convey key messages succinctly, using storytelling techniques and visual communication to highlight client and worker experience
Participate in project or portfolio conversations and provide your input as a service design subject matter expert to inform strategic decisions about project and product direction
Participate in operational and best-practices initiatives within the Service Design discipline and the broader User Experience department
Act as a mentor to support more junior design staff in their work by pairing, coaching, and raising the quality bar of outputs
Deliver constructive critical design feedback to UX and service design peers
Serve has a champion of Service Design across the organization, participating in teaching and learning opportunities, and evangelizing human-centered design
Contribute to the organization's credibility and thought leadership in design
Other duties as assigned
Qualification
Required
At least 6 years of service design and/or design strategy experience, with 2 years at a senior or staff level
Direct experience working in government services, public policy, civic service design, civic tech, or social impact design in the public sector
Demonstrated ability to design, test, implement, and measure complex multi-channel experiences that include technology systems, business processes, policy constraints, and client-facing artifacts
A portfolio of service design work that outlines your design process, deliverables, and impact
Demonstrated ability to manage multiple high-priority initiatives and complex workstreams, including early-stage discovery as well as delivery of tactical design improvements to existing processes and technical systems
Experience mentoring designers and communicating the value of design to stakeholders and cross-functional partners
Willingness to travel for research and partner collaboration (up to 10% of the time)
Ability to work collaboratively within a multidisciplinary team
Ability to work in a fast-paced, agile software development environment
Passion for our mission of making government services better for people who need them
Preferred
Experience working on projects or technologies related to Medicaid at the state or federal level
Native or professionally proficient fluency (written and verbal) in Spanish
Benefits
Laptop provided
$700 payment for remote environment setup; $200 stipend (in first paycheck) and up to $500 reimbursement, in accordance with our equipment policy
Cell phone and/or internet reimbursement of $50 per month
$500 annual (per calendar year) stipend towards professional development; prorated at time of hire
Up to $500 of professional development funds can be rolled over each year, up to a maximum of $1000
Training / guidance for staff required to utilize AI as part of their role, plus opportunities for employees to gain AI-related skills to support job and career growth
Employees receive a 100% employer match on the first 3% of contributions.
Employees with 3+ years of service receive an additional 50% match on contributions between 3% and 5%, for a maximum employer contribution of 5%
At least one no cost health insurance option for full-time employees for employee-only coverage
A minimum of 80% of the cost of dependent coverage
Code for America employees may work remotely across the US
Open personal time off (subject to manager approval), a minimum of 14 paid holidays, and an org-wide closure from Christmas Day through New Year's Day
Paid sick time; up to 96 hours annually
17 weeks of paid parental and family leave
3 weeks of paid sabbatical after 5 years of service
Company
Code for America
Government can work for the people, by the people, in the digital age. Let’s make it work for everyone.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Amanda Renteria
CEO
Recent News
Washington Technology
2025-10-03
2025-08-08
2025-07-18
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