Client First Technologies · 1 month ago
Sr. NEN Analyst
Dahlgren, VA
Full-time
Onsite
Senior Level
6+ years expClient First Technologies is currently seeking a Sr. NEN Analyst to support their government customer by providing operational and technical support for the Naval Enterprise Network (NEN) environment. The role involves account/service management, asset and service ordering, and providing day-to-day Tier 0/Tier 1 support.
Business DevelopmentConsultingInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Perform NEN account and service management (creation, modification, tracking), including IMAC submissions/tracking, hardware/software tracking, inventory management, and written status communications to users/customers
Coordinate and maintain NEN site documentation (e.g., Seat Deployment Schedule, classified NEN seat deployment, technical refresh documentation) using Navy Enterprise Tool(s) (e.g., NET)
Schedule endpoint deployments; manage deployed-seat status; and track shipped equipment and related documentation (e.g., DD Form 1149), requisitions, invoices, and shipping documents
Coordinate NEN assets and use NET for IMAC requests, ordering services, and task order management; provide user training on NEN tools/procedures as needed and collect training evaluations via Government-approved methods
Coordinate file storage activities, including share-drive implementation support and management of permissions/administrator roles
Support transition planning from current NEN to future NEN solutions by identifying new requirements, analyzing solutions against Government needs, reviewing documentation, developing policies/procedures, and coordinating between Government and future service providers
Develop procedures and perform data migration upon request during seat replacement activities
Provide user assistance for NEN Scientific & Technical seats, including troubleshooting and installation of approved hardware/software (with elevated permissions when provided)
Provide Tier 0 and Tier 1 seat support to troubleshoot and assist NEN users with unresolved issues; escalate complex problems to the NEN Helpdesk or other Government support teams as appropriate
Generate monthly technical department reports and maintain/update NET databases for NEN assets
Enter and route orders in NET for approval; request additional funding for NET orders via the ACTR; and initiate delivery requests
Evaluate new NEN CLIN offerings and provide recommendations to meet user requirements
Support development and maintenance of standard operating procedures (SOPs) for NET processes
Support NMCI-related activities for NSWCDD (e.g., seat orders/deployment, seat pools, peripheral inventories, moves/adds/changes, printers/print queues, and day-to-day troubleshooting)
Serve as the Cryptographic Log On Trusted Agent (TA) for issuing SIPRNet Tokens (as assigned/authorized)
Develop and maintain spreadsheets, databases, and automated tools to support NEN data calls and information consolidation
Respond to incidents, outages, and service requests in accordance with Government requirements and service-level expectations; when remote resolution is not possible, be prepared to report on-site within one (1) hour of notification
Qualification
Required
Six (6) years of professional experience in relation to NEN programming, including Network Enterprise Tool (NET), NEN CLIN offerings, and NEN ordering
Demonstrated ability to track, document, and communicate service/order status and to maintain accurate asset and deployment records
Ability to work collaboratively with Government personnel, customers, and other support teams as part of an integrated support environment
Ability to meet on-site response requirements for incidents and service requests when remote support is insufficient (including arriving on-site within one (1) hour when required)
Must be able to obtain and maintain the access/eligibility required to perform duties on Government systems and in Government facilities. This may include CAC sponsorship, completion of Government-mandated training, and any access required to support SIPRNet token issuance when assigned
This position is subject to a government background investigation (BI) and must meet eligibility for access to classified information. Candidates must have a current, in-scope Tier 3 (T3) BI; Tier 5 (T5) preferred
Preferred
Hands-on experience coordinating endpoint deployment/technical refresh efforts and managing seat deployment schedules
Experience providing Tier 0/Tier 1 desk-side or helpdesk support in an enterprise environment
Experience developing or improving SOPs, job aids, or training materials for enterprise IT tools/processes
Strong proficiency with Microsoft Office (especially Excel) for reporting, tracking, and data consolidation
Benefits
CFT offers a full benefits package
A collaborative work environment
A strong company culture
Company
Client First Technologies
Client First Technologies provides strategic consulting, technology, business development, and managed services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Russell Frutiger
Chief Executive Officer
Bryan Brew
Chief Growth Officer
Recent News
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