TheCoTeam · 1 month ago
Technician Manager (AV & IT)
Wilmington, NC (PCSS)
Full-time
Onsite
Mid Level
$75K/yr - $85K/yrTheCoTeam is a regional provider of commercial and residential technical solutions, and they are seeking a Technician Manager to lead and supervise the technical team. This role involves managing AV and IT service installations, maintaining network infrastructures, and ensuring exceptional customer support.
Consumer Electronics
Responsibilities
Supervise, train, and mentor the technical team
Hiring, onboarding, and evaluation of technicians
Maintain safety protocols and company policies
Review incoming service tickets, contact clients, and schedule service calls
Maintain performance and reliability of Company Network
Backups, patches, and security of Windows Servers
Keep us safe with Cybersecurity measures
Support hardware and software deployment
Support Internal Teams & External Customers
Service Requests AV and IT Related (computers, servers, networks, and AV devices)
Build and maintain reports on system performance, ticketing metrics, security compliance, and business analytics
Qualification
Required
Leadership managing technical teams
Experience: IT, AV tech, Ticketing Systems
Travel to client sites may be required
Lift +50lbs
Valid driver's license
Pass NC Alarm Board background check (Fingerprint/Drug Panel)
Preferred
CompTIA, CCNA, or AV related certifications
Benefits
60% of health insurance for employee (access to other types too!)
2% Gift to Simple IRA
PTO: 3wks/yr (and more later!)
7 paid holidays
Company
TheCoTeam
We are the anti-recruiters! We help Custom Integrators & Manufacturers (and more than 18+ industries) hire amazing talent at a fraction of the price of recruiters.
Founded in 2020
0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase