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Contra Costa Community College District · 3 weeks ago

Program Coordinator, Senior (Center for Academic Support)

Pittsburg, CA

Full-time

Onsite

Mid, Senior Level

$78K/yr - $95K/yr

4+ years exp

Contra Costa Community College District is seeking a Senior Program Coordinator for the Center for Academic Support. The role involves planning, coordinating, and facilitating student support services to enhance student retention and success, while ensuring compliance with institutional guidelines.

EducationHigher Education

Responsibilities

Provides overall direction and guidance to the day-to-day operations, problem solving and decision making regarding a large and complex assigned program; implements program policies and directives according to District, federal or State guidelines

Performs program development and administration for large and/or multiple programs

Assists in the development, preparation and/or administration of department and program budgets

Maintains and compiles data for statistical reports, student data reports, student records and files, or material requested by the District and State Chancellor's Office

Prepares periodic reports, financial statements and records on program activities, progress, status or other special reports for management or outside agencies

Coordinates with other departments and/or external vendors to arrange for support equipment, materials, services or resources for students and orients students in processes or use

Develops, schedules and leads training programs for faculty, staff and managers to promote access to and increased awareness of available student support services and programs

Develops and implements support programs; conducts research appropriate to the operation and effectiveness of the program

Reviews applications or other program documents to determine acceptance or make decisions pertaining to program; advises students on issues associated with assigned program; identifies problems and provides advice

Designs and develops presentations, written information and other resource materials concerning available college and community services and programs

Assists students with navigating college processes as appropriate for assigned program; guides students in utilizing the services of the college and outside agencies; provides referral to auxiliary resources

Participates in special activities and events as needed

Maintains and monitors payroll records for student assistants

Advances program objectives consistent with college's organizational mission and goals

Creates program policies and processes to facilitate student success

Meets with community members, business leaders and external agencies to solicit their participation and interest in college student service programs

Performs related duties as assigned

Qualification

Program developmentBudget managementData reportingStudent support servicesMicrosoft Office SuiteSupervisionResearch skillsCommunication skillsProblem-solvingInterpersonal skills

Required

Four (4) years of experience performing responsible student services duties in a related college program

Possession of a Bachelor's degree from an accredited college or university, or the equivalent

Current policies, procedures and regulations related to assigned student services program

Modern office procedures, practices and technology/equipment

General college classroom procedures and requirements

General needs of population of students supported

Philosophy and objectives of students services programs; problems encountered by students supported

General principles and practices of supervision

Basic interviewing and test proctoring techniques

Modern software applications (Microsoft Office Suite, etc.)

Design, develop, and implement effective student support services and programs to meet the needs of the community

Understand and carry out verbal or written instructions in an independent manner

Identify and obtain resources and other needed programs and services to meet students' academic and vocational needs and objectives

Assign work to, oversee, and train student assistants

Gather, prepare and maintain accurate data, records, files and reports

Analyze situations accurately and independently make sound decisions in procedural matters

Serve as a liaison between students and community or college agencies and services

Communicate effectively, both orally and in writing; prepare clear and concise technical and statistical reports

Function in a fast-paced environment with significant public contact

Establish and maintain effective working relationships with those contacted in the course of performing required duties

Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, race, ethnicity, gender identity, sexual orientation, age, mental or physical disability, and religious background of all students, faculty and staff, and with all individuals encountered in the performance of required duties

Preferred

A master's degree in education, educational psychology, or instructional psychology, or other master's degree with emphasis in adult learning theory

Strong background in reading, writing, and tutoring pedagogy - ideally supported by an academic degree in English, Education, or a related field, and experience providing direct student support through tutoring, consulting, or instructional assistance

Demonstrated commitment to equity-minded student success and campus collaboration - with the interpersonal skills to foster an inclusive, welcoming learning environment and to partner effectively with students, faculty, staff, and administrators

Proven ability to oversee complex operational systems and processes - such as budget management, scheduling, data reporting (e.g., SARS Track, positive attendance), and technology oversight for both in-person and online learning environments

Experience innovating tutoring initiatives, such as online tutoring, group tutoring, supplemental instruction, or embedded tutoring models

Demonstrated experience in academic support or learning center coordination - including tutoring program management, staff and student supervision, and faculty collaboration to deliver effective academic services across multiple disciplines and campuses

Experience collaborating with faculty to deliver tutoring services