Third Wave Automation · 1 month ago
Sr. Robotics Deployment Engineer
Union City, CA
Full-time
Hybrid
Mid, Senior Level
$116K/yr - $180K/yr
3+ years expThird Wave Automation is a rapidly growing startup focusing on cutting-edge machine learning and robotics for materials handling. They are seeking a Robotics Deployment Engineer to lead the setup, integration, and maintenance of autonomous forklifts at customer sites, ensuring customer success through direct engagement and technical support.
Artificial Intelligence (AI)Industrial AutomationMachine LearningRobotics
Responsibilities
Be a site technical lead working hand-in-hand with the deployment project manager
Lead and coordinate the setup, integration, and maintenance of our autonomous forklifts at customer sites
Thoroughly document deployment progress and effectively escalate technical risks
Provide detailed error analysis to optimize and improve system performance
Troubleshoot and repair robot and computer systems at Third Wave and customer sites
Install mechanical/hardware/software field retrofits and system upgrades
Manage and maintain the site system configuration while also providing improvements for future system configurations
Interface and integrate with the customer warehouse management system (WMS)
Be the face of the company to our customers
Work directly with the customer, serving as a first point of contact during product deployment through product support
Be a subject matter expert on how our system is deployed
Provide clear and comprehensive training for the customer on how to properly operate our system
Write comprehensive documentation for new customer implementations and processes
Write comprehensive documentation on product optimizations and best practices
Support product testing and provide detailed feedback
Work closely with the Third Wave engineering team to improve product reliability, product performance, and internal/external processes
Write tools and scripts to automate repetitive tasks
Weekends and odd hours may be required
Qualification
Required
Bachelor's Degree or higher in Robotics, Engineering, Computer Science or related technical field
3-5 years of field experience coordinating with customers, being well-versed in various robotics expertise including hardware, software, and network
Outstanding customer relationship management skills
Understanding and experience with change management processes
Industrial automation experience. Experience working with and repairing industrial machinery
Linux experience (command-line tools, networking, administration)
Excellent written and interpersonal communication skills
Experience with standard office productivity tools (Google suite, Slack, etc.)
Ability to write tools and scripts to automate repetitive tasks
Experience working in a full-scale warehouse environment
Must be able to obtain and maintain forklift certification (company provided training and certification available)
Preferred
Programming experience (Python, C++)
Benefits
Comprehensive benefits. Health, Dental, Vision, and a 401k matching program, to boot!
Flexible working schedule. Be productive when you work best.
Show & Tell. We love to learn from one another, and see the cool stuff everyone is working on!
Meals are covered. Lunch is provided every day, and dinner for those evenings that run long.
Stacks of snacks. Donuts are a main food group, and the snack shelf is always stocked with a wide variety of items.
Great teammates. One of the best parts of working here!
Company
Third Wave Automation
Third Wave Automation provides cloud robotics and machine learning technology to material handling automation.
51-200 employees
H1B Sponsorship
Third Wave Automation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (3)
2023 (3)
2022 (1)
2021 (2)
Funding
Current Stage
Growth StageTotal Funding
$97MKey Investors
Woven CapitalNorwestInnovation Endeavors
2024-10-30Series C· $27M
2023-02-15Series Unknown· $15M
2021-08-04Series B· $40M
Leadership Team
Arshan Poursohi
CEO, Co-Founder
Simon Biddiscombe
Chief Financial Officer
Recent News
Business Insider
2025-02-08
Company data provided by crunchbase