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Peoples Security Bank & Trust · 1 month ago

Bilingual Client Services Center Representative

Bethlehem,PA,US

Full-time

Hybrid

Entry Level

1+ years exp

Peoples Security Bank & Trust is a growing organization that values community and trust. They are seeking a Bilingual Client Services Center Representative to provide telephone and email support for customers, ensuring effective relationships and service through the Bank's products.

BankingFinancial ServicesInsurance

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner

Identify customer’s needs, clarify information, research every issue and provide solutions and appropriate follow-up

Direct telephone calls to the proper individuals or department in the Bank where the need can be satisfied

Provides direct service to the customer as appropriate, i.e., utilizes computer to determine account balance or loan balance, describes and sells products and services of the Bank, etc

Utilizes full range of Bank products and services to effectively maximize the Bank’s relationship with customers; informs caller of products; refers customers to appropriate sales staff; maintains current knowledge of new products, identify product needs of customer to build relationships

Maintains awareness of various Bank functions in order to provide assistance to customers in areas of Online Services, Loans, Debit Card, and ATM support

Reports suspected Elder abuse and/or suspicious activity to bank Security Officer

Ongoing education and training to improve knowledge and performance of bank products and customer service. Stays educated in awareness of elder abuse, Identify theft and any other fraud activity

Qualification

Customer serviceMathematical skillsAnalytical skillsMicrosoft OfficeProblem solvingInterpersonal relationsPC skillsCommunication skillsTime managementProject management

Required

A High school diploma or equivalent required

Must demonstrate excellent customer service, interpersonal relations and communicative skills

Good mathematical skills

Good time management skills

Moderate problem solving and analytical skills

Project management skills

Moderate PC skills

Moderate technical skills including Microsoft Office Excel, Word, One Note and PowerPoint

A minimum of one (1) year of related experience normally required

Preferred

Specialized bank operations training/education preferred

Benefits

College Tuition Reimbursement Benefit

Medical Plans

Dental Plan

Vision Plan

Life Insurance

Disability Insurance

401(K) Plan

Paid Time Off

Paid Holidays

Employee Assistance Program

Banking Classes

Internal Advancement Opportunities

Paid Volunteer Time Off

Company

Peoples Security Bank & Trust

Peoples Security Bank & Trust has become one of the largest independent community banks in eastern Pennsylvania with a footprint stretching through Pennsylvania, New York, and New Jersey.

Founded in 1905

Scranton, Pennsylvania, USA

201-500 employees