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National Life Group · 1 day ago

Claims Learning and Development Consultant

Addison, TX

Full-time

Onsite

Senior Level

$94K/yr - $138K/yr

5+ years exp

National Life Group is one of America’s fastest-growing insurance companies, dedicated to providing stability and peace of mind to families. The Claims Learning and Development Consultant plays a critical role in designing and delivering learning programs that enhance the effectiveness of the Claims organization, ensuring alignment with operational goals and industry standards.

Health CareInsuranceLife Insurance

No H1B

Responsibilities

Design, develop, and deliver high-impact learning programs that support Claims onboarding, skill development, and continuous professional growth

Apply adult learning principles to create engaging instructional content across classroom, virtual, and eLearning formats

Collaborate with Claims leadership, subject matter experts, and cross-functional partners to identify learning needs and translate complex processes into actionable, accessible training materials

Manage the full curriculum lifecycle: planning, design, delivery, and evaluation, ensuring alignment with business priorities and compliance standards

Facilitate interactive learning sessions using varied instructional methods such as simulations, role-playing, and case studies to reinforce real-world application

Evaluate learning effectiveness through performance data, assessments, and feedback, using insights to improve content and outcomes

Utilize learning management systems (LMS), authoring tools, and modern learning technologies to develop, deploy, and track content and learner progress

Partner with Claims leaders to support job related employee development, coaching, and performance improvement

Maintain awareness of industry trends, best practices, and emerging technologies to ensure programs remain innovative and relevant

Foster a collaborative, inclusive, and supportive learning environment that reflects NLG’s values and commitment to professional growth

Qualification

Instructional DesignLearning Management SystemsTraining FacilitationAdult Learning PrinciplesELearning Authoring ToolsProject ManagementCollaborationAdaptabilityContinuous LearningCommunication SkillsProblem Solving

Required

Bachelor's degree in Organizational Development, Human Resources, Education, or a related field; or equivalent work experience

5+ years of experience in Learning and Development, Instructional Design, or Organizational Training, preferably within insurance, financial services, or operations

Knowledge of life insurance and/or annuity products is required

Demonstrated experience designing and facilitating training for diverse audiences

Proven ability to translate complex information into clear, learner-focused content

Proficiency with modern learning technologies, LMS platforms, and eLearning authoring tools

Strong project management and organizational skills with the ability to balance multiple priorities

Adaptable, curious, and committed to continuous learning and improvement in a fast-paced environment

Must pass a background check

Preferred

5+ years of life, disability, long-term care, or annuity claims handling experience

Experience facilitating and designing training in an Operations or Claims environment

Professional certification in Learning & Development (e.g., CPTD, APTD) or equivalent designation

Benefits

Your benefits start day one and are flexible and customizable to your and your family’s specific needs.

Medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave)

Participate in National Life’s discretionary annual incentive programs