Brightstar Lottery · 9 hours ago
Lottery Field Service Technician
South Carolina, United States
Full-time
Onsite
Entry Level
$17.45/hr - $23.27/hr
1+ years expBrightstar Lottery is a leading lottery company known for its secure technology and innovative solutions. They are seeking a Lottery Field Service Technician to service equipment at retailer locations, which involves regular fieldwork, driving, and customer support.
ComputerGamingInformation ServicesInformation TechnologyManufacturing
Responsibilities
Brightstar seeks a Lottery Field Services Technician in Charleston, SC and Knightsville, SC to service equipment at retailer locations. This role is part of our award-winning lottery services team and involves regular fieldwork, driving, and customer support
Responsible for transporting, installing, and maintaining Brightstar equipment, replacement parts, tools, and supplies in an organized and structured manner
Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner
Attend driver training and follow Brightstar's vehicle policy regarding the use and maintenance of company vehicles
Maintain equipment to promote the continuous operation of Brightstar equipment
Troubleshoot malfunctioning equipment to restore it to working order in the field. This may include swapping failed equipment, cleaning it, and making minor adjustments to the malfunctioning component
Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch
Deliver marketing supplies and consumable parts, such as paper, ribbons, and bet slips, and track the inventory of these items
Deliver basic training to new retailers or refresher/remedial training to retailers performing procedures incorrectly, such as changing paper and ribbon
Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements, etc
Qualification
Required
High school degree or GED equivalent required
1 or more years of experience in a customer service-related position
1 or more years of experience in technical repairs
Must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly
Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools, and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters, and/or be exposed to inclement weather during some installations
Benefits
Company vehicle to take home for work use only (Field Services only, depending on location)
Medical benefits on day one of being a Brightstar employee
12 paid holidays plus two floating holidays per year
Three weeks of paid vacation per year, prorated in the first year
401K with employer match and 100% vested on day one
Company-paid parental leave, life insurance, short-term disability, and long-term disability
Gym membership reimbursement, free identity theft protection, and tuition reimbursement
Company
Brightstar Lottery
Brightstar Lottery is a global gaming company specializing in the design, manufacture, and marketing of electronic gaming.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.3B2025-12-03Post Ipo Debt· $750M
2025-07-01Acquired
2024-09-10Post Ipo Debt· $551.02M
Leadership Team
Fabio Cairoli
Chief Executive Officer, Italy
Recent News
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