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GitLab · 4 weeks ago

Senior Professional Services, Technical Architect - US

United States

Full-time

Remote

Senior Level

$144K/yr - $310K/yr

GitLab is an open-core software company that develops a comprehensive AI-powered DevSecOps Platform. The Senior Professional Services Technical Architect will guide customers through complex engagements, ensuring they realize the full value of the GitLab platform while leading technical architecture across projects.

Cloud SecurityDeveloper ToolsDevOpsOpen SourceSaaS

Comp. & Benefits

Responsibilities

Deliver high-level designs and oversee GitLab deployments to customer environments (on-premises and cloud providers) using Terraform, Ansible, and the GitLab Environment Toolkit, ensuring solutions align with GitLab reference architectures and defined customer expectations

Engage with customers under a Statement of Work, driving high-quality outcomes such as increased adoption and usage of the GitLab platform

Plan and execute migrations from source systems to GitLab using tools such as Congregate, ensuring data integrity, minimal disruption, and clear communication with stakeholders

Provide DevSecOps consulting, including guidance on frameworks like GitLab Flow and DORA best practices. Help customers adopt AI-assisted development practices with GitLab Duo, including code generation, chat, and agentic workflow features, to modernize their software delivery practices and drive GitLab adoption

Lead and mentor Professional Services and partner consultants by coordinating implementation activities with developers and customer points of contact, and by sharing best practices, communication approaches, implementation strategies, and reusable documentation, delivery kits, and training materials on large-scale enterprise engagements

Partner with Professional Services Engagement Managers, customers, partners, and GitLab Professional Services Engineers to scope and create Statements of Work, lead technical discovery sessions to understand business goals, technical constraints, and requirements, and provide level-of-effort estimates, risk identification, trade-off discussions, and architecture recommendations that translate into clear, actionable designs and task-level work to support successful delivery

Stay current on GitLab product releases, features, and fixes, and proactively share relevant updates and insights with the Professional Services team through enablement sessions and asynchronous communication

Support Regional Delivery Managers with technical vetting of partner consultants and new hire candidates, as well as staffing assessments for complex Statements of Work

Qualification

DevSecOpsTechnical ArchitectureTerraformAnsibleAI-assisted DevelopmentCloud EnvironmentsInfrastructure as CodeGitLab FlowCommunication SkillsMentorshipCollaboration

Required

Demonstrated progressive experience delivering complex, customer-facing technical consulting engagements from discovery and design through implementation and handover, ideally within a technology or software professional services environment

Strong background in professional services delivery models and technical consulting, including the ability to define, estimate, and communicate task-level work and align technical solutions with customer business goals

Proven ability to design and document scalable architectures for GitLab or similar DevOps platforms, including infrastructure, security, and integration patterns across on-premises and cloud environments, with the strategic thinking and technical acumen to translate customer requirements and constraints into robust reference architectures, migration approaches, and implementation roadmaps

Experience leading cross-functional delivery teams (for example, Professional Services engineers, partner consultants, customer technical leads, and architects), with a focus on clear technical direction, collaboration, and shared accountability for outcomes

Deep familiarity with modern DevOps and DevSecOps practices and tooling, including source code management, continuous integration and continuous delivery, and infrastructure as code, with hands-on experience implementing these in enterprise environments

Hands-on experience with infrastructure-as-code and configuration management tools, particularly Terraform and Ansible; familiarity with migration tools like Congregate and the GitLab Environment Toolkit

Excellent communication and interpersonal skills, with the ability to lead technical discovery sessions, explain complex concepts to both technical and non-technical stakeholders, and build trusted advisor relationships with customers and partners

Ability to operate autonomously in a fully remote, distributed, and asynchronous work environment, while managing multiple concurrent engagements, maintaining consistent target billable utilization, and adapting to ambiguity and change

Preferred

Experience with DORA metrics and software delivery performance measurement, with the ability to help customers establish baselines, set improvement goals, and leverage GitLab's analytics capabilities to track deployment frequency, lead time, change failure rate, and recovery time, is a plus