ZOLL Cardiac Management Solutions · 3 weeks ago
Order Fulfillment Supervisor/Lead
US CA San Jose
Full-time
Onsite
Senior Level
$30/hr - $40/hr
5+ years expZOLL Cardiac Management Solutions is dedicated to improving patient outcomes through innovative technologies. The Order Fulfillment Supervisor/Lead is responsible for overseeing daily order fulfillment operations, providing hands-on leadership to the fulfillment team, and ensuring timely and accurate processing of customer orders.
Medical Device
Responsibilities
Assist the Order Fulfillment Manager with mentoring, training, and providing ongoing support to new team members
Support the Order Fulfillment Manager in updating order management process documentation
Serve as the backup for the Order Fulfillment Manager in running KPIs, and reporting functions
Help oversee daily order fulfillment activities to ensure customer requirements are met
Manage end-to-end order processing for the assigned territory, including purchase order review, order accuracy verification, and possibly order entry into Great Plains, along with executing shipping transactions in ASC, GP, and Oracle Cloud. Generate all necessary documentation and labeling for domestic and international shipments
Drive the order fulfillment process as liaison between customers and internal resources to ensure timely delivery of orders. This includes working with Operations to expedite parts or materials needed to meet customer requirements
Communicate and engage with other key departments to remove roadblocks and expedite orders so the Order Fulfillment Team can fully support customers
Utilize judgment and take ownership in ensuring the timely resolution of escalated issues on behalf of sales representatives and customers
Ensure the team sends tracking information or delivery notifications to internal and external customers as required for prioritized shipments
Coordinate shipments and or pickups with freight forwarders
Serve as a point of contact and engage necessary resources to answer or resolve order-related inquiries and issues. Investigate and resolve fulfillment and shipping issues—including short shipments, damaged goods, and lost shipments—and initiate corrective actions to prevent recurrence
Comply with all company policies, procedures, and standards
Provide backup support to the Order Fulfillment Manager as required and assist or lead special projects assigned
Perform any additional responsibilities assigned by management; duties are subject to change as business needs evolve
Qualification
Required
Degree preferred or equivalent experience preferred
At least 5 years related experience preferred in order management or similar support/functions preferred
Ability to utilize/develop tools including database, spreadsheet(s), email or any other means available to effectively perform the required task(s)
Ability to professionally interact with internal and external customers, understand, handle and escalate customer problems in a timely manner
Excellent follow through skills, interpersonal skills, hardworking, a self-starter and problem solver. Must have excellent attention to detail and accuracy
Positive attitude, responsible, dependable, reliable and dedicated
Ability to calmly interact with angry customers. Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently
Strong data entry, written and verbal skills
Ability to multi-task and work in a fast-paced environment
Must be able to work independently and in a team environment
Strong decision making, problem solving and communication skills
Self-starter with the ability to prioritize multiple tasks in a high volume and fast-paced environment with focused attention to detail
High sense of urgency to achieve goals, results driven, communicates assertively and with tact, willing to learn, works well under pressure, customer focused, team player
Business systems and tools (e.g., ERP systems, Outlook, SalesForce, Excel and Word.)
Demonstrate assertiveness appropriately and constructively to gain respect of other team member to effectively manage and resolve conflict
Phone skills: ability to maintain composure in stressful situations and follow-up skills
Must have the ability to work additional and flexible hours to support the business during month & quarter-ends as well as other times as needed
Preferred
English - Advanced
Benefits
Comprehensive benefits plans
Company
ZOLL Cardiac Management Solutions
ZOLL Cardiac Management Solutions (CMS), a division of ZOLL Medical Corporation, offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes in cardiac patient care.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase