Merchant Onboarding Lead jobs in United States
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Swap · 1 month ago

Merchant Onboarding Lead

positionTexas
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Swap is an AI-native platform that connects backend operations with a storefront experience, aiming to redefine global commerce. The Merchant Onboarding Lead will oversee the onboarding team in Austin, ensuring projects are executed with technical excellence and consistency while shaping global onboarding strategy.

E-CommerceFinanceSoftware

Responsibilities

Lead, mentor, and develop Merchant Onboarding Managers in Austin, ensuring strong technical delivery, effective prioritisation, and consistent project execution
Partner closely with the Head of Onboarding (UK) to align team structure, capacity planning, and global resource allocation
Help manage expectations, performance metrics, and career development pathways for team members, as outlined by the Head of Onboarding
Oversee the end-to-end onboarding pipeline across all US merchants, ensuring projects maintain momentum and deliver high-quality outcomes
Implement and maintain standardised onboarding methodologies, workflows, templates, and documentation
Act as the senior technical escalation point for handling complex onboarding challenges involving APIs, data structures, workflows, and integrations
Collaborate with Product and Engineering on bugs, feature gaps, and enhancements; ensure insights from onboarding feed into the product roadmap
Build strong relationships with key merchant stakeholders, ensuring confidence throughout the onboarding journey
Serve as an executive-level contact during escalations or high-priority implementations
Partner cross-functionally with Sales, Operations, Product, and Engineering to coordinate seamless handoffs and resolve merchant challenges quickly

Qualification

Technical onboardingAPI integrationProject managementData analysisTeam leadershipStakeholder engagementSystems thinkingECommerce experience

Required

5-8+ years of experience in technical onboarding, implementation engineering, or a similar hybrid technical-client delivery role
Prior experience leading or mentoring technical onboarding/implementation teams in a high-growth environment
Strong understanding of APIs, JSON, HTTP, and modern web technologies; ability to guide others through debugging and integration problem solving
Demonstrated ability to manage a portfolio of complex, concurrent projects with clear process governance
Strong analytical skills and comfort working with logs, data structures, and implementation metrics
Proven ability to build trust, maintain momentum, and support teams navigating intricate workflows and tight timelines
A product-curious, systems-thinking mindset with a passion for delivering value and shaping world-class merchant experiences

Preferred

Experience within eCommerce, Shopify ecosystems, logistics, WMS/3PL, or ERPs is highly desirable

Benefits

Competitive base salary.
Stock options in a high-growth startup.
Competitive PTO with public holidays additional.
Private Health.
Pension.
Wellness benefits.
Breakfast Mondays.

Company

Swap

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Swap Commerce provides an e-commerce operating system that helps online brands unify and manage their commerce operations.
dateFounded in 2022
location
London, England, GBR
people-size201-500 employees
web-link
https://www.swap-commerce.com

Funding

Current Stage
Growth Stage
Total Funding
$149M
Key Investors
ICONIQ GrowthQED Investors
2026-01-07Series C· $100M
2025-03-04Series B· $40M
2024-04-30Series A· $9M

Leadership Team

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Juan Pellerano-Rendón
Chief Marketing Officer
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Company data provided by crunchbase