ITAM Desktop Tier III Technician jobs in United States
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V-Soft Consulting Group, Inc. ยท 1 day ago

ITAM Desktop Tier III Technician

positionWashington, DC
timeContract
remoteHybrid
senioritySenior Level
date5+ years exp

V-Soft Consulting Group, Inc. is a recognized leader in technology services and staffing, currently hiring for an ITAM Desktop Tier III Technician. The role involves advanced imaging, configuration, deployment, and providing Tier III support for technical issues related to Windows operating systems and desktop applications.

Artificial Intelligence (AI)ConsultingInformation TechnologySoftware
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Perform advanced imaging and configuration of Windows-based desktops and laptops
Deploy and set up hardware, ensuring all devices are properly configured
Provide Tier III support for escalated technical issues
Diagnose and resolve advanced problems with Windows operating systems and desktop applications
Support onboarding by configuring and deploying user-specific hardware and software
Provide guidance and training to end-users
Maintain accurate records of deployed IT assets in asset tracking tools
Support asset lifecycle management, including procurement and decommissioning
Proactively identify opportunities for system modifications and process optimizations
Collaborate with network and development teams to align technical solutions with business goals

Qualification

ITIL v4 Foundation CertificationCompTIA A+ CertificationWindows operating systemsEndpoint protection toolsUser supportProcess improvement

Required

Minimum 5 years of experience in providing help desk support for Windows operating systems
Strong understanding of endpoint protection and management tools
Perform advanced imaging and configuration of Windows-based desktops and laptops
Deploy and set up hardware, ensuring all devices are properly configured
Provide Tier III support for escalated technical issues
Diagnose and resolve advanced problems with Windows operating systems and desktop applications
Support onboarding by configuring and deploying user-specific hardware and software
Provide guidance and training to end-users
Maintain accurate records of deployed IT assets in asset tracking tools
Support asset lifecycle management, including procurement and decommissioning
Proactively identify opportunities for system modifications and process optimizations
Collaborate with network and development teams to align technical solutions with business goals

Preferred

ITIL v4 Foundation Certification
CompTIA A+ Certification or equivalent technical support certification

Benefits

Medical
Dental
Vision
401(k) plan

Company

V-Soft Consulting Group, Inc.

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V-Soft Consulting, an innovative corporation specializing in Information Technology consulting; including staffing, digital, and infrastructure solutions.
dateFounded in 1997
location
Louisville, Kentucky, USA
people-size1001-5000 employees
web-link
http://www.vsoftconsulting.com

H1B Sponsorship

V-Soft Consulting Group, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (363)
2024 (248)
2023 (272)
2022 (401)
2021 (409)
2020 (460)

Funding

Current Stage
Late Stage

Leadership Team

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Michael Grendi
Chief Financial Officer
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Lonnie Gray
Chief Operating Officer
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Company data provided by crunchbase