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Steampunk, Inc. · 3 weeks ago

Associate Service Desk Technician

US-VA-McLean

Full-time

Onsite

New Grad, Entry Level

$45K/yr - $80K/yr

Steampunk, Inc. is seeking an Associate Service Desk Technician to support the internal IT infrastructure and personnel IT technology requirements as the company grows. The role involves building, integrating, and deploying computer technology for employees, troubleshooting technology issues, and enforcing IT policies.

ConsultingInformation Technology

Growth Opportunities

Responsibilities

Build, integrate, and deploy computer technology to new and current Steampunk employees and contractors

Assist with new hire orientations with new IT technology configurations, software, and remote access

Troubleshoot Steampunk technology hardware and software issues and escalate, as needed

Repair, replace, and redeploy technology, when required

Organize and monitor Steampunk technology assets in Azure/Intune and track inventory

Enforce Steampunk IT policies and configurations with all deployed IT technology

Work with the CIO Team to test, deploy, and troubleshoot new technologies

Provide input for creating and updating Steampunk IT policies and procedures

Qualification

Help desk supportWindows/MacOS troubleshootingMicrosoft Azure managementOffice 365 troubleshootingAzure Active DirectoryAgile methodologiesAudioVideo experienceFreshService experienceSlackTeams experienceTechnical degreeMicrosoft/Apple certificationsCommunication skillsSelf-motivation

Required

Experience with help desk support activities and/or Windows/MacOS desktop troubleshooting and configurations

Ability to install and configure Windows, MacOS, and iOS operating systems on laptops and devices

Manage user groups and computer accounts in Microsoft Azure

Ability to integrate and troubleshoot technology with printers, conference room AV connections, Teams calls, remote access to Steampunk cloud systems

Experience with troubleshooting Microsoft (Office) 365 applications

Possess good communication skills and the ability work directly with Steampunk employees and contractors to troubleshoot IT issues

Must be local to the DMV and will require to be in office 4 days per week

Knowledge of Steampunk IT/Azure Systems

Preferred

Associate or bachelor's Degree in a Technical Related Field

Azure Active Directory/Intune integration experience

FreshService or similar IT ticketing system

Audio and Video Experience

Experience with the Slack and Microsoft Teams application

Demonstrate self-motivation and the ability to grasp concepts quickly

Understanding of Agile methodologies

Microsoft and/or Apple certifications are a plus

Company

Steampunk, Inc.

Glassdoor4.4

Steampunk is anchored by a startup culture with a customer-centered delivery approach, we put our Federal government clients in the center of everything we design, develop, and deliver to drive high-quality mission impacts and user experiences at speed.

Founded in 2019