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Arbella Insurance Group · 21 hours ago

Team Manager - Claims Tech - Subrogation

Quincy, MA

Full-time

Onsite

Mid, Senior Level

$83K/yr - $88K/yr

Arbella Insurance Group is seeking a Team Manager for their Claims Tech Subrogation department. This role involves leading and developing a team of Subrogation Claim professionals to ensure effective operations and high-quality service delivery while managing performance and training initiatives.

Insurance

Growth Opportunities

Responsibilities

Identify, select, and provide training to develop an effective, high performing team

Effectively set expectations and manage the performance of the team through continuous feedback, monthly 1:1, and team meetings

Ensure exceptional customer service and high-quality work is delivered from direct reports

Monitor operations, metrics and data reports and recommend, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources

Review files on a periodic basis to determine accuracy and completeness and, if required, issue directives for further evaluation, negotiations and/or contact with legal channels

Complete timely Quality File Reviews and train individual staff based upon results

Extend settlement loss authority up to $70,000.00 and expense authority up to $35,000.00 as warranted

Provide the necessary guidance and training on preparing well-written arbitration filings and responses

Develop comprehensive individual development plans and facilitate professional growth for all team members

Conduct performance reviews; recommend salary increases, adjustments, and promotions

Compile and analyze data and create reports to provide information to management

Assist in establishing Subrogation Office objectives supportive of the Claim Department business objectives

Collaborate with Claim Managers and Team Managers from across the enterprise in the development and implementation of key processes, procedures and structure to optimize resources and achieve business goals

Acknowledge success of team members and business units and builds a culture of engagement and teamwork

Administer all policies and procedures contained in the Arbella Employee Handbook; communicate with staff, interpret as necessary, and ensure compliance

Control expenses to meet the Claim Office budget and keep expenditures to a minimum

Keep the Manager informed verbally and in writing of activities and problems within assigned areas of responsibility; refer matters beyond limits of authority and expertise to the Manager for direction

Qualification

Claims ExperienceTeam ManagementBudget ManagementPerformance AnalysisCustomer ServiceCommunication SkillsCollaboration Skills

Required

Consistently achieves all key performance indicators in support of business plan while successfully demonstrating Team Manager level competencies

Attract, develop and retain top talent including leveraging individual development efforts and succession planning

Demonstrates the ability to proactively identify strategic opportunities and develops, implements and drives identified solutions

Effectively manage within established budget

Create and lead a high-performing, engaging team

Excellent communication, customer service and collaboration skills

Preferred

Some experience in Claim and Subro preferred but not required

Company

Arbella Insurance Group

Voted a Boston Business Journal Best Place to Work since 2009! Founded in 1988 in Quincy, Massachusetts, Arbella provides affordable car, home, and business insurance in Massachusetts and Connecticut, and business insurance in New Hampshire and Rhode Island.

Founded in 2005