Housecall Pro · 2 days ago
Specialist / Senior Specialist, IT Operations
United States
Full-time
Hybrid
Mid, Senior Level
$60K/yr - $75K/yr
2+ years expHousecall Pro is a company dedicated to helping home service professionals streamline their operations. They are seeking a Specialist/Senior Specialist in IT Operations to provide technical support, troubleshoot issues, and enhance IT processes to ensure the stability and efficiency of their IT infrastructure.
AppsHome ImprovementHome RenovationInformation TechnologyMobileSaaSSoftware
Responsibilities
Provide remote technical support for end-users, troubleshooting hardware, software, and network-related issues
Maintain and manage IT assets, including laptops, peripherals, and software licenses
Assist with system administration tasks such as account provisioning, security updates, and system monitoring
Troubleshoot and resolve issues involving SaaS tools (Okta, Google Workspace, Zoom, Slack)
Support IT infrastructure, including network devices, VPN configurations, and cloud-based applications
Document IT processes, troubleshooting steps, and system configurations for knowledge sharing
Collaborate with vendors and third-party service providers to resolve IT-related issues
Assist in IT security initiatives by ensuring compliance with security policies and best practices
Monitor IT systems for performance issues and escalate concerns as needed
Participate in providing off-hours support to our employees
Cover in-office IT support as necessitated by business needs
Qualification
Required
2+ years of experience in IT support, system administration, or a related field
Basic knowledge of SaaS and enterprise tools (eg.Okta, Google Workspace, Zoom, Slack)
Familiarity with networking fundamentals, security best practices, and IT troubleshooting techniques
Experience with ticketing systems and IT asset management tools
Strong problem-solving skills and ability to work independently in a fast-paced environment
Preferred
Excellent communication and interpersonal skills to support a diverse team
Strong attention to detail and ability to document technical processes clearly
A positive, can-do attitude with a commitment to providing exceptional support and fostering a collaborative environment
Willingness to learn and adapt to new technologies and IT best practices
Customer-focused mindset with a proactive approach to problem resolution
Ability to manage multiple tasks effectively while maintaining high-quality service
Ownership: You take initiative, drive resolution, and proactively identify improvement opportunities
Detail Oriented: You take pride in noticing the small things and go the extra mile to ensure things are done right
Collaboration Skills: You work cross-functionally, partnering with internal teams and external vendors to deliver solutions
Adaptability: You thrive in a high-growth, rapidly evolving tech environment
Benefits
Medical, dental, vision, life, disability, and 401(k)
Paid holidays and flexible, take-it-as-you-need-it paid time off
Equity in a rapidly growing startup backed by top-tier VCs
Monthly tech reimbursements
Health care insurance (medical, dental, vision, disability)
Employee assistance program
401(K)
Flexible time off
Paid parental leave
Tech reimbursement
Other company benefits
Company
Housecall Pro
Housecall Pro is a developer of a mobile software platform used to connect back-end business operations and homeowners.
1001-5000 employees
H1B Sponsorship
Housecall Pro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageTotal Funding
$175.05MKey Investors
PermiraVista Credit PartnersAkkadian Ventures
2022-06-23Series D· $65M
2022-06-23Debt Financing· $60M
2020-11-04Secondary Market
Leadership Team
Ian Heidt
Chief AI Officer & Co-founder
Roland Ligtenberg
Co-Founder, SVP Growth & Innovation
Recent News
General Catalyst
2026-01-05
San Diego Union-Tribune
2025-12-02
Company data provided by crunchbase