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PDI Technologies · 3 weeks ago

Managed Services Analyst I (Fuel Accounting | Fuel Operations Coordinator | Customer Service)

Temple, TX

Full-time

Hybrid

Entry Level

$16/hr - $16/hr

2+ years exp

PDI Technologies empowers leading convenience retail and petroleum brands with technology solutions that drive growth and efficiency. The Managed Services Analyst I role focuses on providing fuel inventory management and accounting services, assisting customers with fuel operations, logistics distribution, and reconciliation services.

ComputerConsultingInformation TechnologyLogisticsRetailSalesSoftwareWholesale

No H1B

Responsibilities

Bulk Fuel Inventory Management

Actively monitor designated customer’s tank readings

Plan deliveries as indicated by current fuel level and average daily usage

Monitor market direction and adjust delivery time as necessary to manage customer fuel needs with the company’s best purchasing opportunities

Schedule, coordinate, and manage fuel deliveries to customer locations

Build strong relationships with suppliers & carriers to support customer’s fuel management program

Ability to make fuel procurement or financial decisions efficiently and independently within established guidelines

Ability to participate in an on-call rotation requiring weekend and overnight availability

Customer Service

Receive customer calls /emails, engaging with a warm, pleasant, and helpful attitude

Identify customer problems and resolve timely either directly or through other departments for resolution; maintain communication with the customer throughout the process

In addition to inbound phone calls and email, other methods of communication and requests for delivery need to be managed and executed upon to ensure timely and accurate delivery of service on behalf of the customer

Fuel Accounting Services

Review customer’s bulk fuel vendor invoice exceptions, correct errors, or dispute invoices on customer’s behalf

Work with vendors to resolve any disputed invoices

Ensure vendor invoices and files are processed for payment timely and accurately

Management statement process and ensure vendors are paid timely