Tandem Diabetes Care ยท 1 day ago
Director, Pharmacy Operations (HUB)
United States
Full-time
Remote
Director/Executive
$185K/yr - $241K/yr
10+ years expTandem Diabetes Care creates innovative solutions for diabetes management and is seeking a Director of Pharmacy Operations to lead the design and execution of pharmacy capabilities. This role involves establishing the pharmacy HUB infrastructure and aligning various teams to drive sustained growth in pharmacy access and patient services.
Medical Device
No H1B
Responsibilities
Leads the development and implementation of a scalable Pharmacy HUB model, integrating patient onboarding, prescription fulfillment, benefit verification, and provider engagement workflows
Defines and operationalizes KPIs, SLAs, and SOPs for pharmacy fulfillment partners
Collaborates with Patient Services and IT to ensure HUB infrastructure supports both high-touch and digital-first patient journeys
Maximizes pull through of existing pharmacy access by identifying friction points, engaging key stakeholders, and improving Rx-to-fill conversion rates
Analyzes pharmacy network performance to identify high-potential partners, geographic gaps, and opportunities for access expansion
Partners with Trade and Payer Strategy teams to inform network contracting and preferred partner programs
Develops and leads a targeted migration strategy to transition eligible DME patients to the pharmacy benefit channel
Coordinates with Legal, Compliance, and Regulatory teams to ensure strategy execution aligns with guidelines and payer policies
Designs and launches a multi-channel pull-through strategy to activate covered lives post-formulary wins
Integrates field sales, inside sales, payer marketing, and provider education efforts around consistent messaging and targeting
Implements tracking and feedback loops to optimize targeting, script lift, and adherence
Leads the strategy and implementation of scalable affordability and patient savings solutions (e.g., eVouchers, copay cards, digital coupons, Free Trials)
Partners with vendors, PBMs, and pharmacies to build compliant, patient-friendly savings tools that support adherence and minimize abandonment
Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements
Qualification
Required
10+ years of experience in sales, market access, patient services, pharmacy operations, within the pharmaceutical, biotech, or medical device industry
5+ years in Market Access, Pharmacy Strategy, HUB Operations, or Commercial Excellence within the life sciences or MedTech industries, required
5+ years of experience negotiating or overseeing commercial agreements, partnership agreements, complex software and services agreements with vendors, and other agreements with strategic significance and/or high visibility
Experience with technical solutions such as deploying software, managing integrations, and automating processes to achieve efficiency, strengthen collaboration, and foster a mutual sense of accountability across the contracting team
Experience partnering with Finance to forecast SG&A, Gross to Net and OPEX
Demonstrated success building or scaling a pharmacy channel or HUB model
Deep understanding of pharmacy benefit design, payer dynamics, and affordability levers
Experience within the diabetes care ecosystem: CGMs, insulin pumps, digital therapeutics, and reimbursement pathways
Familiarity with evolving payer landscapes, pricing pressures, and provider adoption barriers in diabetes treatment
Strong executive presence and ability to influence C-suite internal and external stakeholders
Preferred
Bachelor's degree in business administration, marketing, or economics preferred; Bachelor's degrees in finance, mathematics, engineering or related fields will be considered with sufficient career experience
A Master's degree in the same fields as listed above preferred and/or an MBA or equivalent
Strong project management and process improvement skills (Six Sigma, Lean, Agile preferred)
Benefits
Health care benefits such as medical, dental, vision available your first day
Health savings accounts
Flexible saving accounts
11 paid holidays per year
Unlimited PTO
401k plan with company match
Employee Stock Purchase plan
Company
Tandem Diabetes Care
Tandem Diabetes Care, a global insulin delivery and diabetes technology company, manufactures and sells advanced automated insulin delivery systems that reduce the burden of diabetes management, while creating new possibilities for patients, their loved ones, and healthcare providers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Berger
EVP and Chief Operating Officer
Brian Hansen
Executive Vice President and Chief Commercial Officer
Recent News
The Motley Fool
2024-02-23
Medical Product Outsourcing
2024-02-02
Company data provided by crunchbase