Heartland Veterinary Partners · 3 weeks ago
Client Service Representative at College Station Cat Clinic
US-IL-Wheaton
Full-time
Hybrid
New Grad, Entry Level
$17/hr - $18/hrHeartland Veterinary Partners operates College Station Cat Clinic, a feline exclusive veterinary hospital in Wheaton. The Client Service Representative is responsible for providing exceptional client experiences, managing administrative tasks, and ensuring a high level of patient care through effective communication and teamwork.
Health CarePet
Responsibilities
Leads practice opening and closing procedures per Practice Manager instructions and practice procedures
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms
Processes cash, checks, charge card payments and credit account payments
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow
Assists in the updating of client/patient files, as needed
Prepares and sends client correspondence
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list
Performs a backup of the computer system on a regular basis, as directed
Performs and oversees the performance of posting daily business
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit
Answers incoming telephone calls applying proper telephone etiquette
Presents clients with medications, instructions, new client kits and any other take home items
Handles emergency situations with great care, patience, and following established clinic policies and procedures
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction
Qualification
Required
Previous experience with scheduling software & record management required
Previous CSR experience in veterinary medicine required
Ability to work on weekends as required
High school diploma or equivalent
Preferred
Previous veterinary experience preferred
Client satisfaction references preferred
Benefits
Paid time off
Health insurance; dental insurance; vision insurance
Retirement benefits or accounts
Bonus incentive
Flexible work schedules
Career and professional development
Employee Assistance Program
Employee Referral Program
Pet discounts
Company
Heartland Veterinary Partners
Heartland Veterinary Partners is high quality and fast growing veterinary support organizations.
Founded in 2016
1001-5000 employees
H1B Sponsorship
Heartland Veterinary Partners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Gryphon InvestorsChurchill Asset Management
2022-09-20Private Equity
2022-09-20Debt Financing
2019-12-12Private Equity
Leadership Team
Greg DeAtkine
Chief Executive Officer
Recent News
Churchill Asset Management
2022-09-26
Company data provided by crunchbase