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Cynet Systems · 3 weeks ago

Director - Client and Account Management (MSP/VMS)

United States

Full-time

Remote

Director/Executive

Cynet Systems is an award-winning workforce solutions company headquartered in the Washington, D.C. metro area. They are seeking a Director of Client and Account Management to lead a team responsible for growing and managing a portfolio of accounts in the MSP/VMS space while maintaining a healthy P&L and ensuring client satisfaction.

EmploymentRecruitingStaffing Agency

Growth Opportunities

Responsibilities

Lead by example, build strong client relationships and be responsible for managing a healthy P&L

Handle a team of Recruiters, Team Leads, Recruitment and Account Managers

Formulate strategy on trying new creative ways to achieve team targets

Maintain a healthy individual and team book of business and monitor the performance of each team member

Coach & Mentor team members on how to engage with clients, get updates and heads up on job orders

Review submissions for quality and rate/margin adherence

Maintain a healthy P&L by processing quality submittals and making placements

Monitor customer satisfaction regularly through quality metrics and client scorecards

Keep track of internal scorecard and recruitment metrics for the recruitment team

Travel to client sites and attend networking and industry

Be the overall point of escalation for all current clients and candidate issues

Ensure team compliance as per client standards

Work with senior management in new initiatives, and programs to fuel growth

Perform other duties and responsibilities as assigned

Qualification

MSP/VMS experienceSales successTeam managementCustomer serviceCommunication skillsOrganizational skillsInterpersonal skillsAdaptability

Required

Bachelor's degree or equivalency in work experience or education

Technical and Professional sales, staffing, recruiting, or related experience in MSP/VMS space preferred

Experience managing and leading a team of 100 Team members or more

Enthusiastic, goal-oriented, organized, dedicated, focused, and driven individual

Track record of hard work, sales success, and strong customer service experience

Proven, strong phone, written, and verbal communication skills

Self-driven and enthusiastic while demonstrating a professional demeanor and possessing strong interpersonal skills

Must be organized, detail-oriented, highly responsive and customer focused

Adaptability to demanding business environment with changing business priorities and ability to perform outstanding work under compressed time pressures