Palo Alto Networks · 3 days ago
Mgr, Cortex Cloud Consulting Services
Plano, TX
Full-time
Hybrid
Senior Level
$142K/yr - $177K/yr
5+ years expPalo Alto Networks is a leading cybersecurity company dedicated to protecting digital lives. The Mgr, Cortex Cloud Consulting Services role involves setting strategic directions for the Cortex and Prisma Cloud Technical Services organization, driving innovation and customer success, and managing a team focused on enhancing customer experiences and service adoption.
Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity
Responsibilities
Develop and drive the deployment and adoption strategy for the Cortex and Prisma Cloud organization, in collaboration with the broader ecosystem of Technical Services teams in Palo Alto Networks
Evolve and optimize customer journey including onboarding, implementation, growth strategy, and methodology
Set performance targets for the Technical Services organization based on deployment, adoption, and consumption of our products
Oversee the creation of enablement and skill set development for the teams
Develop the Cortex and Prisma Cloud Services roadmap
Collaborate heavily with Support, Sales and Product Management functions
Establish the Customer Success Manager/Engineer role as trusted advisor
Build out customer health monitoring and reporting
Manage line level managers and more tenured employees on the team
Qualification
Required
5+ years of professional services and customer escalations experience, with least 3+ years in a management role
Go-To-Market & Post-Sales commercial sales mentality, including comfort with owning and growing customer relationships
Demonstrated ability to lead development of best in class deployment & adoption methodology, with track record of driving renewals & product expansion
Passion for building teams with vibrant culture
Experience working with professional services platforms and working cross functionally with other GTM organizations like Sales, Sales Operations, Engineering and Product Management
Skilled in customer escalations with experience in account management and project management
Thrives in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
Strong understanding of security principals, vulnerability management, and industry best practices
Practical experience with public cloud platforms, preferably Azure, Google Cloud, and AWS
Expertise with container technologies, such as Docker
Experience with CI/CD tools, examples include Jenkins, Github Actions, or Gitlab
Expertise in software development, including but not limited to automated testing, version control, and OOP
Understanding of DevSecOps and Shift Left
Travel up to 25%
Benefits
Restricted stock units
A bonus
Company
Palo Alto Networks
Palo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations.
10001+ employees
H1B Sponsorship
Palo Alto Networks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (579)
2024 (482)
2023 (341)
2022 (452)
2021 (493)
2020 (235)
Funding
Current Stage
Public CompanyTotal Funding
$65MKey Investors
Icon VenturesLehman HoldingsGlobespan Capital Partners
2012-07-20IPO
2008-11-03Series C· $10M
2008-08-18Series C· $27M
Leadership Team
Helmut Reisinger
CEO EMEA
Nikesh Arora
Chairman CEO
Recent News
Jerusalem Post
2026-01-11
2026-01-09
2026-01-09
Company data provided by crunchbase