University of Southern California · 1 day ago
Support Coordinator II - Pavilion Multispec Cl - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
Pasadena, CA
Full-time
Onsite
Mid Level
$25/hr - $39.69/hr
3+ years expUniversity of Southern California is seeking a Support Coordinator II to join their Ambulatory clinic team. This role is responsible for ensuring smooth outpatient flow and optimum patient satisfaction by coordinating appointments and performing various clerical and customer service duties.
EducationHigher EducationUniversities
Responsibilities
Demonstrates accuracy and thoroughness in entering information into computer systems
Processes new referrals in a timely manner this includes obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures
Schedules patient’s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: surgery scheduling, laboratories, diagnostic testing and consultations as needed. Fulfills other department scheduling functions per department procedures and protocols
Reviews master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience
Coordinates and schedules diagnostic testing for patients which include but not limited to sending letters of medical necessity
Assists with the clerical and scheduling needs including filing and collection of supporting documentation for billing
Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24hours per department protocol
Displays courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner
Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience. Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling, paperwork, and follow-up appointments
Completes a financial risk assessment and, as indicated, provides assistance to patient/patient families regarding insurance benefits and alternative funding sources, including referral of complex financial or insurance coverage issues to financial counselors or others, such as a designated admitting representative
Prepares estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co-insurance, deposits, or prior account balances
Facilitates communication between patient and caregivers, and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient
Adheres to policies aimed to protect patient confidentiality
Assist Support Coordinator I with complex customer service issues and provide resolution
Acts and demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence
Maintains an open line of communication with management and other staff and always demonstrates a professional demeanor
Keeps abreast of changes within the USC healthcare system
Work collaboratively as department’s liaison/representation between the department and other hospital and physicians’ staff
May assist with onboarding and training new hire employees and physicians
May assist Clinic Manager with quality assurance, patient flow, data collection, projects, and reporting
May work on auditing, correction, and resubmitting rejected charges and follow up
Performs other duties as assigned
Qualification
Required
High School or equivalent
Demonstrated ability in customer service, intake and scheduling
Proven record of dealing with the public in a customer service role
Familiarity with word processing, Microsoft Outlook, navigating the intranet, interpret on-line queries and preferably with GE Centricity Business, Cerner, PBAR, scheduling systems
Must have excellent communication skills, including the ability to speak, read and write English proficiently
Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure and work efficiently in a team environment
Knowledge and understanding of insurance plans and types of coverage provided, including government health programs
Knowledge and ability in processing new referrals in a timely manner
Demonstrated ability and knowledge in patients scheduling
Works independently under supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility
Possesses ability to work independently and in a team setting
Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
Preferred
Bachelor's Degree In a related field
3-5 years Experience in administrative or customer service in medical office preferably in an ambulatory care environment
Knowledge of medical terminology preferred
Proven knowledge of insurance billing, admitting, or registration experience in a hospital or medical office preferred
Ability to speak Chinese (Mandarin or Cantonese) or Spanish preferred
Certified Medical Assistant - CMA Medical Assistant Certificate or equivalent preferred
Certification - Job Relevant Billing and Coding Certificate
Company
University of Southern California
University of Southern California is a private research university offering opportunities for interdisciplinary study and collaboration.
10001+ employees
H1B Sponsorship
University of Southern California has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (253)
2024 (239)
2023 (172)
2022 (207)
2021 (182)
2020 (195)
Funding
Current Stage
Late StageTotal Funding
$19.64MKey Investors
Patient-Centered Outcomes Research InstituteCalifornia Institute for Regenerative MedicineCDA Foundation
2025-02-04Grant· $10.8M
2025-01-30Grant· $5.93M
2024-07-30Grant
Leadership Team
David A Barnhart
Director, USC Space Engineering Research Center
H
Hossein Pourmand
Assistant Vice President, Research Initiatives, University Advancement
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