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Cambridge Mobile Telematics · 1 day ago

Senior Customer Success Manager

Cambridge, MA

Full-time

Hybrid

Mid, Senior Level

$86K/yr - $123K/yr

4+ years exp

Cambridge Mobile Telematics (CMT) is the world’s largest telematics service provider, focused on making roads and drivers safer. The Senior Customer Success Manager will be responsible for managing client relationships, ensuring customer satisfaction, and driving product adoption to achieve business goals.

MobilePublic SafetyTransportation

Growth Opportunities

Responsibilities

Use independent judgment and discretion to proactively connect with Customers to gain an understanding of their needs and ensure they understand and find full value of CMT’s products and services

Utilize existing dashboards and analytics with new features and provide our customers with key program metrics and scorecards

Prepare reports and lead weekly customer meetings and quarterly customer business reviews, acting as an advisor to other team members

Manage key success factors for assigned Customer, including onboarding, training, adoption, and advocacy

Influence Customer value through higher product adoption, customer satisfaction and overall health scores

Drive outcomes for Customer to achieve core business goals (user adoption, ROI) and for CMT (renewal rates & revenue growth)

Identify opportunities for improvement in our products, services and processes

Foster Customer-focused teamwork among all functions at CMT

Travel within US and Europe as necessary to meet with Customers (~15% a year)

Provide training and guidance to new and more junior team members

Complete any additional tasks as they arise

Qualification

Customer SuccessEnterprise SaaSProject ManagementTechnical Account ManagementCustomer Success Automation SoftwareOrganizational SkillsCommunication SkillsTeamwork