City of Philadelphia · 2 days ago
IT Implementation Specialist
Philadelphia, PA
Full-time
Onsite
Mid, Senior Level
$75K/yr - $90K/yr
5+ years expThe City of Philadelphia is an incredible place to build a career, offering numerous opportunities to make an impact. The IT Implementation Specialist coordinates the implementation of enterprise-wide process improvement projects, documents business requirements, and supports technology-focused initiatives to enhance the city's operations.
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Responsibilities
Develop and maintain reports, dashboards, and key performance indicators (KPIs) to track performance and drive decision-making
Provide training and support to end-users
Support IT projects, including system upgrades, process improvements, and implementation of new functionalities
Work with stakeholders to identify and understand their needs and the environment in which they work, and ensure their underlying needs are understood, rather than their stated desires
Collect and clearly document business requirements and business processes to identify improvements for a future state
Communicate requirements appropriately to ensure stakeholders and the project team remain in agreement on the solution scope, how requirements are communicated to stakeholders, and how knowledge is maintained for future use
Efficiently develop and manage the scope of the project, define deliverables, manage timelines and provide status updates to key leadership
Effectively lead project teams and build collaborative relationships among project team members. Identify needed resources, assign responsibilities and develop timeframes to facilitate successful completion of project activities and deliverables
Produce and coordinate several projects concurrently
Establish a collaborative environment for project teams where knowledge is shared across disciplines on a regular basis to advance projects
Establish and maintain collaborative and effective working relationships with peers, supervisor, and departmental leaders
Convene project meetings with internal stakeholders and contracted service providers
Communicate (verbally and in writing) effectively with stakeholders about projects
Manage and support additional projects and tasks as assigned by the Senior Director
Qualification
Required
A IT design-related degree or relevant technology industry experience
5 years of professional experience in IT design or strategy, particularly with a focus on digital products or a graduate degree plus 3 years of professional experience
Minimum of 3 years managing project relationships with colleagues, clients, and project stakeholders
The successful candidate must reside in the City of Philadelphia or establish primary residence in the City of Philadelphia within six months of employment
Preferred
Knowledge of City of Philadelphia government and/or experience working across City departments is a strong plus
Benefits
Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
We offer Comprehensive health coverage for employees and their eligible dependents.
Our wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation, sick leave, and holidays
Generous retirement savings options are available
Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Company
City of Philadelphia
Philadelphia is the largest city in the Commonwealth of Pennsylvania, the fifth-most-populous city in the United States.
10001+ employees
H1B Sponsorship
City of Philadelphia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (13)
2023 (5)
2022 (15)
2021 (13)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
A
Alan Burstein
Chief Surveyor
A
Alba Collazo-Irwin
Chief Deputy
Recent News
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