KnowBe4 · 1 day ago
Tech Support Intern (Hybrid)
Clearwater, FL
Internship
Hybrid
Intern
Start in 2026 SpringKnowBe4 is a cybersecurity company focused on transforming workforce security culture. The Technical Support Intern will assist customers with technical challenges related to the security awareness platform, manage support tickets, and collaborate with teams to ensure customer satisfaction.
ComputerCyber SecurityNetwork SecuritySecuritySoftware
Responsibilities
Respond to incoming calls and tickets from customers experiencing product-related issues, applying troubleshooting skills to diagnose problems, provide clear solutions, and ensure timely resolution of technical questions
Research and document technical issues by identifying root causes and working with internal teams to resolve complex scenarios that impact customer experience
Assist customers with configuring and implementing KnowBe4 products to meet their specific business needs and technical environments, ensuring smooth setup and optimal platform performance
Monitor and manage the technical support ticketing queue, prioritizing requests appropriately, maintaining clear documentation, and ensuring nothing falls through the cracks while meeting resolution time targets
Conduct technical walkthroughs and webinars that help customers understand product features, demonstrate best practices for security awareness programs, and answer questions that build their confidence using the platform
Work closely with Customer Success Managers and Product teams to escalate issues when needed, share customer feedback that drives product improvements, and gather information required to fully resolve technical requests
Complete comprehensive technical support training focused on KnowBe4 platforms, security awareness concepts, social engineering threats, and how to implement effective security programs across diverse business environments
Qualification
Required
Currently enrolled and working toward a degree in Computer Science, Information Technology, Cybersecurity, or a similar program
Strong communication skills with the ability to explain technical concepts clearly to non-technical users
Natural troubleshooting mindset
Excellent organization and time management
Collaborative team player with strong interpersonal skills
Accountability and professionalism
Preferred
Coursework or certifications in network administration, networking fundamentals, or system administration
Basic understanding of security concepts, phishing, or social engineering tactics
Familiarity with ticketing systems or customer support tools
Experience with virtual environments, troubleshooting, or technical configuration
Interest in pursuing a career in technical support or cybersecurity
Benefits
Company-wide bonuses based on monthly sales targets
Employee referral bonuses
Adoption assistance
Tuition reimbursement
Certification reimbursement
Certification completion bonuses
Company
KnowBe4
KnowBe4 is a security platform for security awareness training and simulated phishing attacks.
Founded in 2010
1001-5000 employees
H1B Sponsorship
KnowBe4 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
2023 (5)
2022 (2)
2021 (5)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.15BKey Investors
Kohlberg Kravis RobertsGoldman Sachs Growth EquityElephant
2025-06-24Debt Financing· $1.46B
2023-06-12Debt Financing· $300M
2022-10-12Acquired
Leadership Team
Mark Patton
Chief Technology Officer
Carolin Kroenert
Vice President Sales EMEA
Recent News
bloomberglaw.com
2025-12-25
2025-12-15
Company data provided by crunchbase