CACI bv ยท 1 month ago
Mission IT Operator
Las Cruces, NM
Full-time
Onsite
Mid Level
$48K/yr - $96K/yr
3+ years expCACI is a company dedicated to supporting government missions. As a Mission IT Operator, you will provide critical support for detecting, isolating, and resolving ground segment problems while ensuring optimal function of IT infrastructure in a 24x7 operational environment.
ConsultingEducationTraining
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems
Analysis techniques and procedures
Ensure appropriate function of hardware, software, or system functional specifications
Analyzes, troubleshoots, and resolves issues with IT infrastructure including user systems, servers, storage, and network connectivity
Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users
Supports new infrastructure projects
Maintains all configuration documentation for assigned infrastructure
Master the steps required to effectively manage and prioritize incidents
Support in times of high call volume, first-level technical support in a 24x7 world-class service center, responding to inbound incidents and service requests via phone, email, and walk-up channels
Deliver frontline support for system, application, network, and infrastructure issues, ensuring fast, accurate triage and resolution
Create and manage support tickets in a web-based ITSM/CRM platform while actively troubleshooting and communicating with end users
Perform initial assessment, triage, and resolution for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams
Ensure that all technical baseline infrastructure is maintained at an optimal level to satisfy customer mission needs
Monitor, recognize, evaluate, and correlate system and network problems
Responsible for maintaining a privileged user level of access, across numerous high-priority systems
Interface daily with government and partner country senior leadership, system operators, and engineers at the site and across the enterprise
Interpret system documentation and record problems in appropriate reporting tools
Support after-action activities, by collecting data that describes the environment at the time of the failure
Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution
Restart system services as needed
Restart system hardware as needed
Escalate problems to Tier 2 level as required, and notify mission director if priority or severity necessitates
Coordinate with any required resources across the enterprise to resolve operational issues
Work with other 24x7 ground segments across multiple locations providing enterprise-level maintenance support, with high customer visibility into all actions and responses
Qualification
Required
Active TS/SCI with Poly required
Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification
AA Degree in a related technical discipline and relevant experience supporting enterprise operations or 3-5 years of related experience in lieu of education requirements
Excellent communication skills ensuring effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and responses
Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations
Preferred
System administration experience to include UNIX, Linux, and Windows platforms
Experience with virtualization technologies and software such as VMware
Knowledge and understanding of Enterprise Management Systems including HP OpenView, and CA-based Concord
Benefits
Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off benefits
Company
CACI bv
CACI levert, implementeert en beheert bedrijfskritische oplossingen voor het Hoger Onderwijs: het StudentInformatieSysteem OSIRIS en LISA voor zaakgericht werken.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase