Everstream · 3 weeks ago
Manager, Network Operations Center
Cleveland, OH
Full-time
Onsite
Mid, Senior Level
6+ years expEverstream is a technology company seeking a Network Operations Center Manager to oversee the daily functions of their NOC. The role involves managing operations, ensuring quality assurance, mentoring staff, and maintaining 24/7 coverage for the network operations.
Cloud Data ServicesData CenterInformation TechnologyInternetTelecommunications
Responsibilities
Oversee operations of the Network Operation Center (NOC)
Quality assurance of Network Operations
Oversee development of Process and Procedures
Support Safety culture and advocate safe practices; escalate as needed
Oversee scheduling of NOC technicians, ensuring 24 x 7 x 365 shift coverage
Perform quarterly performance reviews with assigned team members
Mentoring and professional development of direct reports
Review and approve timecards, PTO usage, expense reports
Oversee the hiring, discipline and termination of NOC staff
Other duties as required
Qualification
Required
Minimum of 6+ years of previous work experience in team leadership / employee development (NOC, IT or telecommunications environment preferred)
Well versed in fiber optics and fiber optic functionality (including how they work, troubleshooting, etc.)
Must be able to pass background check including motor vehicle report (MVR)
Must be flexible and willing to work occasional nights, weekends and holidays (We are a 24x7x365 environment) based on business needs
Must be available for monthly travel
Must be able to sit for extended periods of time
Must be proficient with Microsoft Office products (Word, Excel and Visio; PowerPoint and Project a plus)
Ability to lift up to 50 lbs
Ability to mentor, coach and support direct reports, as well as indirect reports, as needed
Strong leadership skills and proven success managing diverse teams
Ability to work in a professional and collaborative manner with all levels of employees
Solid communication (written/verbal) and interpersonal skills; ability to communicate with diverse personalities across various platforms and media (in-person and virtual)
Must be team oriented as well as able to work independently
Must possess good reasoning abilities, sound judgment
Must have good attention to detail and organizational skills
Must be able to prioritize and manage multiple tasks in a fluid, fast-paced environment
Preferred
NOC, IT or telecommunications environment preferred
Benefits
Medical
Dental
Vision
Disability
Life insurance policies
Ample paid time off for both personal and sick time
401(k) retirement plan with generous employer match contribution
Company
Everstream
Everstream is a telecom company that provides fiber internet services to mid-sized and large enterprises and businesses.
201-500 employees
H1B Sponsorship
Everstream has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$900.61MKey Investors
La CaisseWebster Bank
2022-05-05Debt Financing· $148.11M
2022-04-01Debt Financing· $220M
2021-07-13Debt Financing· $140M
Leadership Team
C
Chuck Girt
CTO
Recent News
Government Technology US
2025-11-01
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2025-08-01
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