KiZAN Technologies · 4 weeks ago
Managed Services – Tier II Support
Louisville, KY
Full-time
Onsite
Mid Level
$60K/yr - $90K/yr
3+ years expKiZAN Technologies is an industry-leading Microsoft Professional Services and Managed Services Provider. They are seeking a Tier II Support Analyst to handle complex technical issues, mentor junior staff, and ensure seamless issue resolution across Microsoft workloads and infrastructure systems.
Consumer ElectronicsCRMInformation TechnologySoftware
Responsibilities
Serve as an escalation point for Tier I Analysts to resolve advanced incidents and service requests
Administer and troubleshoot Microsoft 365 services including Teams, Exchange, SharePoint, and Intune
Support infrastructure systems such as Windows Server, Active Directory, DNS/DHCP, and group policy
Configure, monitor, and troubleshoot network devices (firewalls, switches, Wi-Fi)
Perform proactive system health checks, patching, and maintenance activities
Collaborate with vendors and project teams to ensure seamless issue resolution and client satisfaction
Document advanced troubleshooting steps and contribute to the knowledge base
Provide mentorship to Tier I staff to increase service desk efficiency
Qualification
Required
High school diploma required
3–5 years of IT support or systems administration experience
Advanced knowledge of Microsoft 365 administration and security models
Hands-on experience with virtualization platforms (VMware, Hyper-V) and cloud solutions (Azure)
Strong networking fundamentals (TCP/IP, VPNs, routing, and switching)
Preferred
Bachelor's degree or Technical degree
Microsoft certifications (MS-102, AZ-104, or equivalent)
Benefits
Health Insurance: Medical, dental, and vision coverage to keep you and your family well.
401(k) Retirement Plan: Employer-sponsored plan with company contributions to help you plan for the future.
Life & Disability Coverage: Company-paid life insurance, short-term, and long-term disability protection.
Paid Time Off: Generous vacation plus, 8 paid holidays and 1 floating holiday, to recharge and spend time on what matters.
Professional Development: Opportunities to learn new technologies, certifications, and career growth through Microsoft partnerships.
Inclusive Culture: A collaborative environment that values diversity, innovation, and teamwork
Company
KiZAN Technologies
KiZAN Technologies is an information technology company providing cloud solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Steele
Chief Executive Officer
Company data provided by crunchbase