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altafiber · 4 hours ago

Outbound Sales Specialist

United States

Full-time

Remote

New Grad, Entry Level

0+ years exp

altafiber is seeking an Outbound Sales Specialist responsible for engaging current and prospective customers in selling residential services. The role involves utilizing outbound dialing to meet sales goals while providing exceptional customer service.

Business DevelopmentConsultingData StorageInformation TechnologyIT InfrastructureUnified Communications

Responsibilities

Utilize outbound dialing with a focus on customer acquisition, upgrading current customers, and upsell

Initiate and obtain sales through lead lists while meeting productivity metrics

Assess customer's entertainment and communication needs, offering solutions or bundles from altafiber

Effectively multi-task between account management, providing feedback to customers responses, offering solutions, discussing product options, and generating service through multiple ordering systems

Negotiate products and services offered by Cincinnati Bell utilizing promotional offers generated by marketing

Place orders for new service and/or changes to existing service through multiple internal ordering systems

Maintain, track, change, and input leads through SalesForce.com

Take direction from upper management and complete administrative duties

Develop and maintain relationships with current customers; follow up by email/phone thanking them for their business and informing them of Cincinnati Bell's referral program

Qualification

Sales experienceTelecommunications knowledgeCustomer service skillsSalesForce.comMicrosoft programsAnalytical skillsOrganizational skillsTime management skillsProblem solving skillsCommunication skills

Required

Four years of High School or equivalent

0 to 2 years of experience

Excellent oral, written, and interpersonal communication skills necessary

Knowledge of Microsoft programs and applications

Ability to work independently within a team environment with minimal supervision adhering to performance measurements and sales goals

Proficient problem solving and analytical skills

Demonstrated success working in a sales environment

Preferred

Prior experience in sales or marketing highly preferred

Prior experience in telecommunications preferred

Prior experience in a call center preferred

Strong organizational and time management skills preferred

Company

altafiber

Glassdoor3.7

altafiber provides a complete spectrum of technology solutions ranging from infrastructure, applications, to consulting services. It is a sub-organization of altafiber.

Founded in 1994

Cincinnati, Ohio, USA

1001-5000 employees