Customer Experience & Order Solutions Specialist jobs in United States
cer-icon
Apply on Employer Site
company-logo

Ultimate Staffing ยท 4 weeks ago

Customer Experience & Order Solutions Specialist

positionMinneapolis, MN
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$21/hr - $23/hr
date2+ years exp

Ultimate Staffing is seeking a Customer Experience & Order Solutions Specialist who thrives in a fast-paced environment. This role combines E-Commerce Customer Support with Order Management responsibilities, focusing on delivering exceptional service to customers and solving their problems efficiently.

EmploymentHuman ResourcesManufacturingStaffing Agency
check
Comp. & Benefits
Hiring Manager
Melissa Jeppesen
linkedin

Responsibilities

Respond to inquiries via Zendesk, email, chat, and phone with professionalism and care
Provide order details, assist with product questions, and resolve complaints promptly
Track shipments and communicate with carriers to ensure timely delivery
Process returns, issue refunds, and provide shipping labels
Receive and process customer orders via phone, email, and fax
Accurately enter orders into systems, confirm details, and ensure compliance with policies
Prepare sample packets and product information for customers and events
Generate freight quotes and coordinate shipping logistics
Document interactions and resolutions in CRM systems
Communicate trends, issues, and improvement ideas to management
Assist with special projects and maintain organized records

Qualification

Customer service experienceE-commerce experienceZendeskCRM systems knowledgeMicrosoft OfficeMultitasking abilityCommunication skillsProblem-solving mindset

Required

2+ years of customer service experience (B2C preferred)
E-commerce experience and familiarity with Zendesk a plus
Knowledge of CRM systems (ACT! or similar) is a plus
Strong written and verbal communication skills
Proficient in Microsoft Office
Ability to multitask and manage priorities effectively
Solution-oriented problem-solving mindset
High school diploma or GED
Comfortable working in-office (and okay with dogs in the workplace)

Benefits

Competitive pay and consistent weekday schedule.
Opportunity to work on diverse tasks across customer service and order management.
Collaborative team environment with room for growth.

Company

Ultimate Staffing

twittertwitter
company-logo
Ultimate Staffing specializes in clerical, administrative, customer service, and manufacturing and production positions.
dateFounded in 1994
location
Orange, California, USA
people-size501-1000 employees
web-link
http://www.ultimatestaffing.com/

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Lisa Marez
Partnership Director
linkedin
Company data provided by crunchbase