UT Southwestern Medical Center · 1 month ago
Supervisor, Technical Support
Dallas, TX
Full-time
Onsite
Senior Level, Lead/Staff
9+ years expUT Southwestern Medical Center is a world-renowned medical and research center in Dallas-Fort Worth, Texas. The Information Resources (IR) Service Desk Supervisor will lead a team of service desk agents, managing operations and ensuring effective technical support for customers while collaborating with other departments to enhance IT service delivery.
Clinical TrialsHealth CareHospitalMedicalNon ProfitOncologyOutpatient Care
Responsibilities
Performs and supervises routine and complex preventive maintenance, testing, and repair with respect to computer hardware and software problems, networking, audiovisual, and/or telecommunications
Provides direct supervision to technical support specialists, computer trainers, and help desk representatives; trains new employees; handles day-to-day and complex questions from direct reports
Resolves complex systems or computer related problems, including coordination between users and components of local area network
Installs software, audiovisual, personal computers, printers, and other peripherals as directed or requested by users
Prepares recommendations for modifications or additions to personal computer systems, hardware components, and software applications; researches costs, market options, and trends available to meet user needs; keeps abreast of new and modifies hardware and software
Troubleshoots routine and complex technical problems and supports university Help Desk as required
Functions as liaison between Information Resources and designated departments for ongoing and special projects, including ensuring users are adequately supported, developing documentation, recommending improvements, implementing new releases and features, and attending committee meetings
Evaluates and resolves system configuration and ensures effective use of hardware resources
Creates, maintains, and submits various reports, such as equipment failure reports, repair records, and data sheets relative to each user request need
Designs web page text and visual content, navigational links, and page layout; consults with users to determine web needs and recommends solutions
Writes code using HTML, Dynamic HTML, Java, JavaScript, Visual Basic, Perl, or Common Gateway Interface (CGI)
Performs other duties as assigned
Qualification
Required
Education High School Diploma or GED equivalent
Experience 9 years in computer environment including at least six (6) years experience providing technical computer support to customers
Benefits
PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare-no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!
Company
UT Southwestern Medical Center
UT Southwestern Medical Center offers clinical care, education, and scientific research.
10001+ employees
H1B Sponsorship
UT Southwestern Medical Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (358)
2024 (238)
2023 (266)
2022 (274)
2021 (213)
2020 (179)
Funding
Current Stage
Late StageTotal Funding
$22MKey Investors
The Dallas FoundationPatient-Centered Outcomes Research Institute
2023-06-20Grant
2023-04-20Grant· $4M
2023-03-28Grant· $18M
Leadership Team
Chris Rubio
Interim Chief Executive Officer, Clements University Hospital
Dennis Pfeifer
AVP & CTO University Health System
Recent News
2026-01-16
2025-12-26
Company data provided by crunchbase