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Paycom · 1 day ago

Client Relations Rep - EM Oklahoma City

Oklahoma City, OK

Full-time

Onsite

Mid Level

Paycom is a company focused on client relationship management, and they are seeking a Client Relations Rep to retain existing client relationships and drive additional revenue. The role involves managing ongoing relationships with small to medium market clients, providing strategic recommendations, and ensuring customer satisfaction through effective communication and project management.

Human ResourcesSoftware

Responsibilities

The CRR EM is responsible for retaining existing client relationships through usage, retention, and additional revenue

Manages the ongoing relationship with existing small to medium market clients by:

Leveraging technology to ensure they see a return on current and future investments

Identifying and developing additional revenue opportunities to add to their portfolio

Maximizing employee and client usage of Paycom solutions

Provide strategic recommendations to clients on ways to streamline processes, increase usage and value of current portfolio, and expand solutions that align with client goals and initiatives

Proactively analyze, clarify, and validate client needs on an ongoing basis

Partner with EMAR/TSR/CRR to ensure a smooth and effective transition and continuity of exceptional customer service

Consult the client to identify opportunities for further business process improvements, and prepare a compelling business case including pain points, cost justifications, and high-impact needs

Maintain relationships at C-level and throughout the organization in support of providing business solutions and tools

Engage in product development efforts by delivering feedback on needs and opportunities for the organization

Successfully lead and manage implementation on products are added and hold clients accountable to deadlines to ensure on time starts

Drive projects to a successful and timely completion while achieving position metrics and customer satisfaction

Drive revenue, retention, and growth while maintaining client satisfaction and loyalty

Conduct the required number of meetings on a weekly basis

Prepare a strategic agenda, review usage and system updates, identify needs and opportunities, and provide insight that helps clients maximize the value of an employee HR lifecycle within Paycom

Qualification

Client relationship managementStrategic recommendationsBusiness process improvementProject managementCommunication skills

Required

Responsible for retaining existing client relationships through usage, retention, and additional revenue

Manage the ongoing relationship with existing small to medium market clients

Leverage technology to ensure clients see a return on current and future investments

Identify and develop additional revenue opportunities to add to client portfolios

Maximize employee and client usage of Paycom solutions