NPS Prism ยท 1 month ago
Client Engagement, Insights Specialist
United States
Full-time
Remote
Entry Level
2+ years expNPS Prism, owned by Bain & Company, is a leading cloud-based CX benchmarking platform that provides actionable insights to enhance customer experiences. The Client Engagement, Insights Specialist role involves analyzing large datasets, developing customer experience insights, and supporting client training and adoption needs to drive Prism sales and client engagement.
Computer Software
Responsibilities
Analyze large datasets and drive the story-building of CX insights for clients
Develop CX insights and materials that bring those stories to life for clients to showcase the value of Prism
Participate in client conversations with Client Engagement Managers (CEMs) in region to deliver insights and support clients in use of the tool
Support client training and adoption needs in conjunctions with the CEM(s) including developing training materials and delivering training as needed
Execute bespoke cuts of Prism data as requested by the clients and approved by the region CEM(s)
With support from your Sr CEM, develop CX insights and materials that bring those stories to life for prospective Prism clients to showcase the value of Prism
Qualification
Required
2+ years of experience in consulting, customer insights, data analytics teams or data-heavy client-facing roles
Strong experience with storytelling with data (e.g., building slides in PowerPoint based on data)
Outstanding client service skills: responsive, proactive, empathetic and detail-oriented
Strong interest in customer experience, loyalty analytics and applying strategic marketing to drive business results
Demonstrated ability to derive insights from complex data
Comfort in working with large data sets to execute analysis (in Excel and Tableau preferred)
Attention to detail and top-notch delivery standards for clients
Thrives in an entrepreneurial environment: you are proactive, a self-starter, and adaptive and can handle changing priorities
Strong communications skills and proven track record of collaborating across teams and organizations
Preferred
Comfort in working with large data sets to execute analysis (in Alteryx, SQL)
Benefits
Top-tier benefits
Company
NPS Prism
NPS Prism is the gold-standard customer experience (CX) benchmarking platform backed by Bain & Company that enables organizations to accelerate their path to CX leadership.
201-500 employees
H1B Sponsorship
NPS Prism has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase