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North Risk Partners · 3 weeks ago

Senior Vice President, Personal Lines

Any of our MN Offices

Full-time

Hybrid

Senior Level, Lead/Staff

$140K/yr - $190K/yr

10+ years exp

North Risk Partners is a fast-growing firm dedicated to serving the insurance and risk management needs of businesses and individuals. The Senior Vice President of Personal Lines will be responsible for strategic direction, driving revenue and margin through operational excellence and performance initiatives within the Personal Lines division.

Insurance

Responsibilities

Provide leadership and strategic oversight of all Personal Lines operations across North Risk Partners’ regions

Define and execute long-term growth strategies, including development and implementation of department-aligned workflows that improve client experience through a focus on consistent and quality service paired with timeliness and speed

Align workflow design with the identification of measurable service standards (KPI’s) and monitor and drive adoption of service standards

Leverage automation technology, including RPA and AI, to power redundant tasks and elevate the level of personalized advisory to clients

Mentor and guide Personal Lines sales and service leaders, ensuring alignment with organizational goals and consistent service delivery

Set performance standards and drive accountability for sales growth, retention, and customer satisfaction

Oversee financial performance, budgeting and forecasting for the Personal Lines business line

Develop and implement operational processes and best practices for personal lines across all offices

Develop, implement, and monitor the hiring and training of the personal lines support staff alongside the Employee Relations team

Analyze performance metrics to uncover opportunities for improvement and innovation

Ensure compliance with industry regulations, agency policies, and carrier guidelines

Collaborate with other departments to create an integrated and seamless client experience

Participate in key carrier relationships and guide sales and service leaders across the organization in maintaining those relationships

Lead organizational change initiatives and manage the rollout of new technologies, products, and services in Personal Lines

Champion a culture of excellence, accountability, and continuous improvement across all Personal Lines teams

Stay current with market trends, emerging risks, and competitive products to inform strategy

Perform other related duties as assigned

Qualification

Personal lines knowledgeRevenue performanceLeadership experienceWorkflow implementationKPI measurementChange managementTeam collaborationProblem identificationPositive attitude

Required

A combination of education and experience generally attained through a Bachelor's degree (in Business Administration, Risk Management & Insurance, Marketing, or Operations preferred, but not required, with at least 10 years of demonstrated leadership experience building and implementing scalable workflows to drive exceptional client service and measuring workflow adoption and key performance indicators (KPIs)

Knowledge of personal lines industry strongly preferred, but not required

A people leader with proven ability to develop trust in leadership among team members with a focus on talent development and change management

Strong understanding of core business concepts and proven success driving revenue and margin performance

Familiarity with a variety of computer software applications

Self-starter who takes initiative to identify problems and lead by example

Travel will be required across the North Risk Partners landscape