GridHawk LLC · 1 month ago
Quality Manager
Columbus, OH
Full-time
Onsite
Mid LevelGridHawk LLC is a premier provider of utility locating and damage prevention services. The Quality Manager will oversee training and reporting processes, implement quality enhancements, and ensure compliance while supporting the company's mission to maintain safety in underground infrastructure.
Asset ManagementFacilities Support ServicesOutsourcingTraining
Responsibilities
Oversees Reporting and training of AFAM & RCA
Improve and track At Fault Analysis Metric (AFAM)
Root Cause Analysis (RCA) Tracking
Find trends and close the loop
Oversee and track Damage Investigating and Claims
Review, Follow-up
Certify and Train Investigation process
Damage reporting oversight
Assist with AF Damage calls
Report tracking
Continuous Quality Process Enhancements
Define areas of improvement
Implement changes & additions through new or improved processes & training
Follow-up
Training- Train the trainer
Assist with Process training- Equipment, Locate Theory etc
Ensure Completeness and consistency throughout footprint
Validate and Request Enhancements of current training
Attending/assisting with training classes to evaluate and coach the trainers, identify gaps, and suggest solutions
Audits & Tasks- Operational Excellence
Audit and Task reporting
Trends & Follow up (Data Tracking):
Are technicians learning from process?
Are Auditors completing the audit/follow-up properly?
Close the loop to additional training
Data Tracking of:
Employees that seem to have trouble with Skill- Understanding equipment, prints, ticket, scope, etc
Process- Level-up, corner lot etc
Close the loop
Recognize trends
Request new content
Request content adjustment
Ensure internal compliance
Qualification
Required
Travel 25 to 50% of the time is a requirement of this position
May need to acquire Evaluator Certifications with MEA, ITS and/or EWN for those clients that allow in-house OQ evaluations
Excellent communication skills needed
Ability to read and interpret prints at a high level
Ability to teach and demonstrate proper techniques
Excellent Quality Record
Proficient in Gas and Electric training
High School Diploma or equivalency (GED)
Documentation of excellent quality ratio within locating industry
Pass a Background screening (no violations within the last 5 years)
Pass a DOT drug test (ongoing)
Ability to lift over 50 lbs
Ability to walk/stand for multiple hours a day
Benefits
Health Insurance
Dental Insurance
Term life Insurance
Short-Term Disability
Long-Term Disability
Vision Insurance
Flexible Benefits Plan
401(k) Savings Plan (Matched by the company)
Company
GridHawk LLC
The Premier Provider for Utility Services. Specializing in Facility Locating, Advanced Locating, and Watch & Protect Services.
Founded in 2019
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
MidOcean Partners
2024-05-23Private Equity
2024-05-23Debt Financing
Leadership Team
P
Paul Baugher
Chief Executive Officer
Chris Cuzalina
Co-Founder and Chairman
Recent News
2023-03-21
Company data provided by crunchbase