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Crisis Connections · 4 weeks ago

Crisis Support Specialist

Seattle, WA

Full-time

Onsite

New Grad, Entry Level

$26.53/hr - $26.53/hr

Crisis Connections is a community-focused organization providing accessible telephone-based support services for individuals in crisis. The Crisis Support Specialist will respond to calls on the Regional Crisis Line, assist volunteers, and ensure adherence to service metrics while fostering a supportive environment for both callers and staff.

CharityConsultingHealth CareNon ProfitProfessional Services

Hiring Manager

Sarah Jones

Responsibilities

Answer calls on the Regional Crisis Line

Follows guidance of Crisis Services Clinician regarding answering crisis and professional line phone calls. Phone workers will follow clinical directives from main CSC on duty

Follows phone room protocols and phone worker training to provide direct crisis services to callers

Monitors call queue and responds promptly to meet service and contractual metrics. Demonstrates comprehensive understanding of Mental Health Systems across various counties, including their respective procedures

Displays proficiency in accessing Crisis Connections resources

Exhibits proficiency with phone room protocol and procedures, including maintaining accurate clinical logs in adherence with trauma informed guidelines to ensure nonjudgmental language. Maintains a high standard of professionalism in interactions with volunteers, callers, and professionals

Makes effective use of Clinical Supervision

Review/QA volunteer phone worker documentation in electronic health record

Other RCL administrative tasks as requested by CIS/CSC

Provides support to phone worker volunteers in handling RCL calls as needed to supplement guidance from CIS and CSC on duty

Provides practical suggestions to volunteers on resources appropriate for region served. Maintains current knowledge of available resources in each region and can access resource manual as needed

Provides support to volunteers in accessing and utilizing electronic health record software, CCORS surveys and other phone worker tasks

Actively participates in the Performance Excellence Program to establish and pursue professional growth goals

Regularly attend training offered by Crisis Connections to enhance professional development and expertise in the field of Mental Health

Completes ASIST training for suicide prevention, ensuring readiness to provide support and intervention when necessary

Contributes positively to a culture that supports Diversity, Equity, Inclusion and Belonging with additional training as able

Consistently arrives on time for scheduled shifts and demonstrates reliability by adhering to assigned work hours

Adheres to organizational personnel policies and procedures, ensuring compliance with established guidelines and protocols

Communicates clearly and effectively, both in written and verbal forms, ensuring messages are concise, accurate, and comprehensive

Cultivates genuine relationships by fostering cooperation, addressing conflicts openly and honestly, and embracing constructive feedback. Demonstrates respect for colleagues, volunteers, and clients/customers

Appropriately engages with supervision, seeking guidance and support when needed to enhance job performance and effectiveness

Actively contributes to fostering a positive work environment through collaborative decision-making, fostering team cohesion, and providing encouragement to colleagues and volunteers to achieve excellence

Demonstrates proactive problem-solving skills by identifying issues and offering constructive solutions to address challenges within the work environment

Qualification

Public mental health systemAgency Affiliated CounselorBachelor's degree in social sciencesCrisis intervention skillsComputer literacyCommunication skillsProblem-solving skillsTeam collaboration

Required

High school diploma

Exhibit a comprehensive understanding of the public mental health system, including its policies, resources, and procedures, enabling effective navigation and collaboration within the broader mental health community

Agency Affiliated Counselor (AAC) credential through the WA Department of Health required within 6 months of hire, for which Crisis Connections will reimburse the cost

Preferred

Bachelor of Arts degree in social sciences from an accredited institution, demonstrating a foundational understanding of key concepts and methodologies relevant to the field