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ShipMonk · 3 weeks ago

Merchant Success Manager

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

ShipMonk is a growth partner for merchants, providing cutting-edge technology and a network of fulfillment centers to empower high-growth ecommerce and DTC brands. The Merchant Success Manager will focus on top-tier accounts, assisting merchants in their growth through logistics expertise and fostering collaborative relationships to enhance satisfaction.

E-CommerceLogisticsSaaSShippingSupply Chain ManagementWarehousing

Responsibilities

Deep dive into each assigned top tier account, learning the business of each merchant

Align with the merchant’s goals to better guide and service them

Establish long-standing, trusted relationships with merchants, and develop open and effective channels of communication

Update and assist with internal projects for merchants, to increase merchant satisfaction

Encourage revenue growth by inspiring merchants to utilize additional services

Become the reliable point of contact for each merchant

Be involved in day-to-day operations to gain a better understanding of how our company is servicing our merchants

Become the internal go-to for questions regarding top tier merchants

Provide regular updates to merchants on the progress of their account regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth

Qualification

Account ManagementClient SuccessBilingual in SpanishWarehouse Management SystemsSalesforceProblem solverProficiency with Microsoft OfficeUpbeat personalityCommunication skills