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GLOVIS America, Inc. · 10 hours ago

Senior Analyst - KAM Sales & Logistics and Freight Forwarding Operations

Kokomo, IN

Full-time

Onsite

Mid, Senior Level

$54K/yr - $60K/yr

1+ years exp

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA, committed to delivering quality service in logistics. The Senior Analyst - KAM Sales & Operations oversees import, export, and inland logistics operations for key accounts, focusing on optimizing logistics solutions and building strong customer relationships.

AutomotiveTransportation

Responsibilities

Manage end-to-end 3PL operations, including inbound, outbound, inland transportation, and warehouse/distribution activities, ensuring alignment with customer requirements and contractual service levels

Oversee the transportation of freight across multiple modes and ensure high customer satisfaction through timely, accurate, and proactive communication with internal and external stakeholders

Provide operational guidance and support to freight forwarding and operations teams in response to urgent, time-sensitive, or exception-based transportation requirements

Manage and maintain departmental operational functions, including billing, accruals, cost control, reporting, and recordkeeping, in compliance with internal policies and applicable state and federal regulations

Own and manage assigned key customer accounts, focusing on relationship retention, service performance, and the expansion of share of business through value-added logistics solutions

Monitor service performance and ensure that all service failures, delays, or exceptions are thoroughly investigated, followed up, and addressed through corrective and preventive actions

Implement, standardize, and continuously improve air freight forwarding operational procedures for import and export

Collaborate with Sales, Procurement, and Finance teams to support pricing, quoting, and contract execution, ensuring operational feasibility and margin alignment

Support system accuracy and data integrity within internal and client’s ERP systems

Follow leadership direction with a high level of accountability, ensuring timely execution and transparent reporting

Prepare FF month end

Support Finance & Accounting department for invoice, inquiries, aging, and reconciliation

Ensure that all personnel are providing a high level of customer service to both internal and external customers

New accounts operation set-up support and competitive analysis

Accomplish top management mission by completing related results as needed

Other duties as assigned

Qualification

Logistics Operations ManagementCustomer Relationship ManagementFreight Forwarding ExperienceMS Office ProficiencyProblem Solving SkillsCRM System ExperienceWritten CommunicationVerbal CommunicationOrganizational SkillsInterpersonal Skills