GLOBO · 1 month ago
International Corporate Contractor - Customer Service Associate
United States
Full-time, Contract
Remote
New Grad, Entry LevelGLOBO is seeking a Customer Service Associate for a Corporate Contract role. This position is responsible for facilitating intake calls and providing exceptional support to clients, ensuring a best-in-class customer experience.
Information TechnologyInternetSoftware
No H1B
Responsibilities
Facilitate intake calls, providing customer service and support to callers
Achieve satisfactory call quality, both behavioral and technical, as measured through call quality reviews
Provide exceptional client service experiences
Log and track both calls and requests while servicing clients by typing notes into our proprietary system
Address opportunities to maintain and improve business relationships with clients
Other duties as assigned
Qualification
Required
High School Diploma or equivalent
Strong customer service skills and a positive attitude
Experience with call center software and scheduling tools
Comfortable in a dynamic, fast-paced, and multi-line call center environment
Demonstrated proficiency with Microsoft Office Word and PowerPoint and superior knowledge of Excel
Experience with Google Docs and Apple/Mac Operating System preferred
Ability to work independently in a decentralized environment, without the reliance on direct authority
Highest level of personal and professional integrity and ethics
Proven ability to interpret strategic and operational business requirements, providing expert advice and financial counsel
Broad understanding of current and emerging technology practices
High level of initiative, accountability, and follow-through
Value strong teamwork and collaboration skills
Demonstrated problem solving and decision-making skills
Ability to manage multiple initiatives and projects and prioritize needs
Ability to work in a private, dedicated workspace in order to comply with HIPAA regulations
Strong sense of service and passion for the company and business
Authorized to legally work for any employer in the United States
Willingness to submit to any requested background checks
Fluent in English
Must have reliable high-speed internet with sufficient bandwidth
Preferred
Experience with Google Docs and Apple/Mac Operating System preferred
Company
GLOBO
GLOBO helps businesses like yours get the most out of their language services, submit your contact info to start the conversation.
Founded in 2009
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.3MKey Investors
Veronis Suhler Stevenson
2022-01-11Private Equity
2012-06-29Seed· $0.3M
Leadership Team
D
Dipak Patel
Chief Executive Officer
David Peters
Vice Presdent Corporate Development
Recent News
Morningstar.com
2025-11-24
2025-09-24
Company data provided by crunchbase