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Integrity · 3 weeks ago

Health Insurance Phone Interviewer - Pharmacy Tech experience a PLUS

Clearwater, FL

Full-time

Onsite

Entry Level

1+ years exp

Integrity Marketing Group is a leading distributor of life, health, and wealth insurance products. The role involves conducting professional and efficient phone interviews for Medicare Supplement insurance applicants, with a focus on accuracy and confidentiality.

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Responsibilities

Must be able to work your scheduled shift and if needed, rotate schedules with other employees for proper departmental staffing needs and /or Work Overtime if needed

Responsible for conducting phone interviews on both outbound and inbound telephone calls

Must be detailed oriented and possess good verbal/written/typed communication skills

Must be able to work in a work environment where procedures change frequently

Must have a medical background with an emphasis on prescription drug information

Must be able to work independently and efficiently to meet contractual time service agreements

Verify all necessary information from the application over the phone with an applicant

Follow a telephone script, which matches the questions on the application. Information obtained during the phone interview process is collected on the phone script form or application and is used in the UW process. When appropriate, use supplemental questionnaires for medical conditions and certain medications to obtain detailed information about the condition/medication in question

Carefully listen to the applicant’s responses to ensure the accuracy of the information gathered. Concentration is essential. The Underwriter’s decision to approve or decline an application is based on information gathered in the PHI

Must be able to identify and request any outstanding underwriting requirements in order to complete the processing of an application

Entering completed interviews and underwriting requirements in the admin system

Must be able to determine if an applicant meets the underwriting guidelines set forth by our clients

Comfortable working in a face paced environment while demonstrating critical and analytical thinking capabilities

Qualification

Pharmacy backgroundMedical terminologyCustomer serviceDetail-orientedAnalytical thinkingCommunication skillsProblem-solving

Required

High School Diploma/GED with one (1) year experience

Must be able to work your scheduled shift and if needed, rotate schedules with other employees for proper departmental staffing needs and/or Work Overtime if needed

Responsible for conducting phone interviews on both outbound and inbound telephone calls

Must be detailed oriented and possess good verbal/written/typed communication skills

Must be able to work in a work environment where procedures change frequently

Must have a medical background with an emphasis on prescription drug information

Must be able to work independently and efficiently to meet contractual time service agreements

Verify all necessary information from the application over the phone with an applicant

Follow a telephone script, which matches the questions on the application

Carefully listen to the applicant's responses to ensure the accuracy of the information gathered

Must be able to identify and request any outstanding underwriting requirements in order to complete the processing of an application

Entering completed interviews and underwriting requirements in the admin system

Must be able to determine if an applicant meets the underwriting guidelines set forth by our clients

Comfortable working in a face paced environment while demonstrating critical and analytical thinking capabilities

Language skills: ability to read and interpret documents such as procedure manuals and written handouts

Reasoning ability: need to apply common sense to carry out written and/or verbal instructions

Must be able to deal with problems containing multiple variables

Honesty, as well as respect, for the company and its policies & procedures is crucial

Preferred

Pharmacy background is preferred

Benefits

Competitive compensation package

Benefits that make work more fun and give you and your family peace of mind

Company

Integrity

Integrity is a leader in providing holistic life, health and wealth planning and solutions designed to help Americans prepare for the good days ahead.

Founded in 2006

Dallas, Texas, USA

5001-10000 employees