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Hightouch · 4 weeks ago

People Operations Coordinator

San Francisco

Full-time

Onsite

Entry, Mid Level

$90K/yr - $110K/yr

2+ years exp

Hightouch is a modern AI platform for marketing and growth teams. They are seeking a People Operations Coordinator to manage day-to-day employee experiences and support the People Ops function as the company scales.

CRMDeveloper PlatformSaaS

Responsibilities

Own day-to-day employee onboarding and offboarding to ensure a smooth, welcoming, and compliant experience for our global workforce; we are growing fast, so this person needs to be able to handle high volume of onboarding (10-20 new hires per week)

Serve as the first point of contact for employee questions, helping teammates navigate policies, tools, and processes with clarity and empathy

Maintain accurate and up-to-date employee data across People systems (Rippling experience is a bonus!)

Support the People Operations Manager on immigration and leave of absence cases

Support benefits administration, including enrollments, changes, audits, and employee education

Help document, improve, and scale People processes to reduce friction and increase consistency

Assist with reporting, audits, and data hygiene to ensure our People operations are clean, reliable, and scalable

Support team-wide engagement initiatives, including recruiting events, holiday parties, events, and off-sites

Help manage day-to-day operations of our SF office, including supplies, catered lunch, vendors, mail, etc

Partner with SF-based leadership on culture-building efforts that create a welcoming, inclusive, and well-run workplace

Contribute ideas as we design and evolve People programs and policies

Take on increasing ownership and responsibility as the company grows

Gain exposure to global People Operations and HR practices as we scale

Qualification

People OperationsHR systems experienceEmployee onboardingCustomer service mindsetDetail-orientedProcess-drivenCommunication skillsCollaborative team player