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Firestorm · 3 weeks ago

Field Service Engineer, Additive Manufacturing

San Diego, CA

Full-time

Onsite

Mid, Senior Level

$90K/yr - $125K/yr

5+ years exp

Firestorm is a VC-backed company focused on revolutionizing defense solutions through innovative technologies. The Field Service Engineer will support the installation and maintenance of 3D printers and related equipment, ensuring customer satisfaction and optimal product performance while collaborating with engineering and operations teams.

AerospaceArtificial Intelligence (AI)Drones

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Install, commission, maintain, and repair 3D printers and related equipment at customer sites

Perform preventative maintenance (PM), diagnostics, hardware repairs, calibrations, and software/firmware updates

Perform preventive maintenance, diagnostics and repairs on 3D printing systems and supporting infrastructure, including HVAC and compressed air systems

Assemble, test, and calibrate mechanical, electrical, and pneumatic

Troubleshoot and resolve technical issues using tools such as multimeters, oscilloscopes, calipers, and wiring diagrams

Train customers, end users, and partners on safe and effective equipment use and maintenance best practices

Collaborate with engineering on escalated issues and provide field feedback to drive product improvements

Support cross-functional stakeholders and operations teams with technical insights during customer interactions and lifecycle management

Develop or refine technical service procedures and documentation

Maintain accurate service records, including repairs, parts usage, and customer interactions

Manage escalations from the team and customers, providing timely resolution and support

Develop and maintain workflows and release environments in collaborative platforms (e.g., SharePoint, ARENA, Jira)

Partner with customers to deeply understand their needs, engineering challenges, and problem sets

Follow all safety, security, lab, and manufacturing protocols

Qualification

3D printer maintenanceTroubleshooting skillsDiagnostic tools proficiencyAdditive manufacturing knowledgeTechnical writingCollaboration skillsBachelor's degreeHVAC systems knowledgeBasic CAD experienceMicrosoft Office proficiency

Required

Bachelor's degree in Engineering, Computer Science, Mechatronics, or related field; may substitute equivalent hands-on experience in lieu of a degree

Minimum 5 years operating, maintaining, or repairing complex machinery in lab or manufacturing environments

Minimum 3 years of hands-on experience in field service, technical support, or machine repair roles

U.S. Citizenship required due to ITAR regulations & the ability to obtain and maintain a Department of Defense (DoD) security clearance

Strong troubleshooting skills in mechanical, electrical, or pneumatic systems (mastery in at least one area preferred)

Proficiency with diagnostic tools (e.g., multimeters, oscilloscopes, calibration devices)

Excellent collaboration skills with the ability to work effectively across engineering and field operations teams

Proficient technical writing skills for documenting systems, procedures, and troubleshooting guides

Strong organizational skills and ability to work independently in dynamic environments

Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Preferred

Experience servicing 3D printers, specifically HP Multi Jet Fusion (MJF) series

Familiarity with additive manufacturing technologies (FDM, SLS, SLA)

Experience servicing industrial, semiconductor, optics, or precision manufacturing equipment

Proven ability to service, troubleshoot, and repair HVAC and compressed air systems in industrial or manufacturing environments

Knowledge of 3D printing materials (thermoplastics, photopolymers, metals, ceramics)

Basic CAD experience and ability to interpret technical drawings

Understanding of enterprise networks, OS management, and printer IT integration

Experience with service management tools and platforms

Military service or startup experience is a plus

Benefits

Comprehensive medical, dental, and visions plans

401(k) Retirement Savings Plan to invest in your long-term retirement goals

Equity grants for new hires

Unlimited PTO

Extremely generous company holiday calendar, including a holiday hiatus in November, & December.

Generous Parental Leave

Lifestyle Spending Account

FSA

DCFSA

HSA

Hospital Indemnity insurance

Critical Illness insurance

Accident insurance

Basic Life/AD&D, short-term and long-term disability insurance, 100% covered by Firestorm. Plus, the option to purchase additional life insurance for you and your family.

Mental Health Resources: We provide free mental health resources 24/7 including therapy and more. Additional work-life services, such as free legal and financial support, are available to you as well.