Dragos, Inc. · 2 weeks ago
Lead Customer Success Manager - Central
United States
Full-time
Remote
Senior Level
$175K/yr - $175K/yr
5+ years expDragos, Inc. is on a mission to defend industrial organizations through ICS/OT Cybersecurity solutions. The Lead Customer Success Manager will be a trusted advisor to clients, driving adoption and satisfaction while aligning solutions with their operational and security goals.
Cyber SecurityNetwork SecuritySecurity
Responsibilities
Serve as the primary post-sales point of contact for customers in the NA region
Develop a deep understanding of Dragos Platform, WorldView Threat Intelligence, and Professional Services capabilities and industry-specific challenges
Drive successful onboarding, implementation, and adoption of Dragos solutions
Establish relationships and partner with customers to define success criteria and help them achieve measurable positive business outcomes
Own customer success plans and conduct regular business reviews to assess value realization, promote advocacy, and identify expansion opportunities
Account and Churn Risk Management: Own customer management (directly for certain segments), customer retention and health metrics, ensuring proactive engagement, value realization, and commercial and technical risk identification, in order to minimize churn (GDR) and increase expansion velocity (NDR)
Regularly maintain SFDC and other systems of record with detailed notes including proactive development and execution of success and at-risk account recovery plans
Collaborate with Sales, Technical Account Managers, Professional Services, Intelligence, and Support to ensure a seamless customer experience
Qualification
Required
5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors including renewal management
Excellent communication, presentation, and relationship-building skills
Comfortable working independently in a remote-first environment
Proven ability to manage complex customer relationships and influence key stakeholders
Understanding of cybersecurity and how that translates business level outcomes
Strong executive presence with exceptional written, and verbal communications skills
Willingness to travel 25%
Preferred
Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments
Benefits
Competitive Equity Package
Comprehensive Benefits Plan
Company
Dragos, Inc.
Dragos provides the most effective OT cybersecurity technology for industrial and critical infrastructure to deliver on our global mission: to safeguard civilization.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$438.2MKey Investors
WestCapCanaan PartnersDataTribe
2023-09-18Series D· $74M
2021-10-28Series D· $200M
2020-12-08Series C· $110M
Leadership Team
Robert Lee
Chief Executive Officer and Founder
Kurt Gaudette
Senior Vice President, Intelligence & Services
Recent News
Energy-Storage.News
2025-12-16
Company data provided by crunchbase