Quoris - Formerly ROI International ยท 1 day ago
Manager IT Service Management
Pennsylvania, United States
Full-time
Hybrid
Senior Level
5+ years expQuoris is seeking an experienced ITSM Manager to support a healthcare organization based in Pennsylvania. This role will oversee enterprise IT Service Management processes, tools, and teams, ensuring alignment with industry best practices while delivering reliable, high-quality IT services across the organization.
Hospital & Health Care
No H1B
Responsibilities
Lead and manage ITSM processes including incident management, problem management, root cause analysis, change management, knowledge management, and asset management
Oversee day-to-day performance of IT service teams, ensuring timely resolution of incidents and service requests
Develop, implement, and maintain ITSM policies, procedures, and governance aligned with ITIL and industry best practices
Lead implementation, optimization, and integration of ITSM tools and technologies, driving automation and efficiency
Monitor, analyze, and report on key service metrics and KPIs; identify trends and improvement opportunities
Collaborate with business and IT stakeholders to understand service needs and deliver effective IT solutions
Manage, coach, and mentor ITSM analysts; conduct performance evaluations and support professional development
Proactively identify and mitigate IT service risks, supporting security, business continuity, and system reliability
Stay current with ITSM trends, frameworks, and best practices to continuously enhance service delivery
Qualification
Required
Bachelor's degree required (Information Technology or related field preferred)
Minimum of 5 years of experience in IT Service Management required
Strong expertise in ITSM frameworks (ITIL), SDLC, change management, asset management, data classification, and business continuity
Proven ability to lead teams, manage stakeholders, and deliver exceptional customer service
Strong analytical, communication, and organizational skills
Ability to work primarily remote with periodic onsite presence in Pennsylvania
Approximately 20% onsite travel required
Must be eligible to work in the U.S. without company sponsorship
Preferred
Experience working in a healthcare environment preferred
ITIL 4 Foundation or comparable ITSM certification preferred
Benefits
Health
Dental
Vision
401k
Great culture/working environment
Company
Quoris - Formerly ROI International
ROI International is now "Quoris" Visit our website to learn more: www.roi-i.com/meet-quoris Quoris is a trusted healthcare technology firm dedicated to helping organizations get the most from their EHR and cloud ecosystems.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase