Penske Truck Leasing · 2 weeks ago
Operations Coordinator (Collision Repair)
Grand Rapids, MI
Full-time
Hybrid
Entry Level
2+ years expPenske Truck Leasing is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services. The Operations Coordinator - Collision will complete administrative processes of the collision center to support operational efficiency and customer satisfaction, while providing guidance to collision center leaders.
Financial ServicesLeasingRental
Responsibilities
Welcomes and communicates with customers in person, and through phone/email
Initiates the repair process by creating a collision vehicle file for hand-off to the collision appraisers to begin repair estimates
Seeks repair approvals and updates internal and external customers on the status of their collision repairs
Tracks and coordinates collision outside services such as sublet repairs and vehicle hiking
Partners with corporate support services and establishes a collaborative relationship of local / centralized functions to support misc. other collision center operations
Perform process analyses and reviews in areas such as billing, credit memos, accounts receivable, licensing and other areas. Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability
Use systems or reports such as Summit, Qlikview or AS400 to understand the operational dynamics for problem solving and process improvement
Maintains District Personnel Files, JJ Keller reports, complete weekly payroll, and process paperwork for new hires
Other projects and tasks as assigned by manager
Qualification
Required
High school diploma or equivalent required, degree preferred
Interpersonal and relationship building skills with an ability to collaborate with branch team members
Competent written and verbal communication skills
2 years+ experience in customer service financial administrative experience requirement
Agile and quick learner, enjoys collaborative projects and continuous education
Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required
Benefits
Medical and dental insurance
Prescription drug card
401K and pension plans
Flexible dependent care and medical spending accounts
Spouse and child life insurance
Employee referral bonus
Discounts with Penske partners
Company
Penske Truck Leasing
Penske Truck Leasing is a transportation solutions company that offers truck leasing, rental, and logistics services.
10001+ employees
H1B Sponsorship
Penske Truck Leasing has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (53)
2023 (49)
2022 (39)
2021 (17)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Jessica Bickley
Senior Executive Admin Asst to CFO, Controller, SVP Fleet Services, SVP BD & Treasurer, VP FP&A
Art Vallely
Executive Vice President- Chief Operating Officer
Recent News
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