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IBM · 3 weeks ago

Technical Writing Intern

San Jose, CA

Internship

Hybrid

Intern

$101K/yr - $166K/yr

IBM is a leading technology company focused on creating AI-powered, cloud-native software solutions. As a Technical Writing Intern, you will be responsible for creating and managing technical content for digital self-service products, ensuring that the information is clear and accessible to users.

Business DevelopmentBusiness Information SystemsCRMData ManagementFoundational AISoftware

Growth Opportunities

No H1B

Hiring Manager

Danny Campos

Responsibilities

Content Creation: Experience in designing, developing, and publishing IBM technical content that is easy to use, understand, and find. This includes technical documentation written in DITA or Markdown, UI content, product tours, messages, API documentation, multimedia (videos, graphics), support content, chatbots, training, nurture, and community content

Content Management: Proficiency in managing the end-to-end authoring process, including design, development, editing, production, translation, and life cycle management

Research: Strong research skills to gather data, analyze it, and extract insights for developing content strategies and meeting business needs through audience analysis, product research, and competitive analysis

Qualification

Markup LanguagesContent ManagementTechnical WritingConcept SimplificationEmbedded AssistanceResearch SkillsDesign SkillsVersion ControlHCI DesignProgramming

Required

High School Diploma/GED

Simplify complex technical concepts from multiple sources into consumable content that drives user actions. Ensure the content is clear, inclusive, accessible, and translated for a global audience

Utilize writing skills to ensure clarity and adherence to IBM Style, making technical concepts understandable to the audience, using consistent terminology, and adapting content to user types

Write embedded user assistance to guide users within the interface, providing helpful and context-specific information

Utilize markup languages such as DITA XML, Markdown, and HTML, along with authoring tools like Oxygen, to create structured and accessible content

Apply design skills to create strategic and intelligent content that serves multiple purposes and enhances the user experience by taking a smart approach to content creation

Experience in designing, developing, and publishing IBM technical content that is easy to use, understand, and find. This includes technical documentation written in DITA or Markdown, UI content, product tours, messages, API documentation, multimedia (videos, graphics), support content, chatbots, training, nurture, and community content

Proficiency in managing the end-to-end authoring process, including design, development, editing, production, translation, and life cycle management

Strong research skills to gather data, analyze it, and extract insights for developing content strategies and meeting business needs through audience analysis, product research, and competitive analysis