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Evernorth Health Services · 4 weeks ago

Senior Director Workforce Planning - Evernorth Health Services (Hybrid)

Philadelphia, PA

Full-time

Hybrid

Director/Executive

$145K/yr - $241K/yr

10+ years exp

Evernorth Health Services is focused on transforming their Workforce Management organization. The Senior Director will lead the development and implementation of innovative tools and processes, collaborating with various stakeholders to enhance workforce management capabilities and outcomes.

Employee BenefitsHealth Care

H1B Sponsor Likely

Responsibilities

Lead the transformation of the WFM organization by developing and implementing innovative tools, processes, and technologies

Drive the evolution of our business model and network strategy to support dynamic workforce management

Influence and collaborate with upstream technology and operations leaders to adopt new ways of working

Establish and deliver against broader footprint strategic priorities, including managing geographic concentration risk and optimizing our global supplier partner network

Leverage data to build a strategic vision and develop analytical frameworks to drive more efficient staffing outcomes with better agent quality

Oversee key workforce functions, including long-term and short-term staffing planning, as well as agent scheduling

Care for critical business needs such as peak enrollment planning and other key business initiatives across Cigna and Evernorth

Deliver against service levels, cost targets and provide insights on staffing outcomes via data-driven analytics and relationship building with key intent partners

Foster a culture of continuous improvement and innovation within the WFM team

Ensure that workforce management strategies align with the overall business objectives and goals

Develop workforce capabilities to better manage our future workforce, which will look different on the other side of AI driven technology investments

Attract and recruit top talent, set team goals aligned to the organization strategy, motivate and lead the team toward those goals

Qualification

Workforce management toolsBudget managementTransformational initiativesData-driven analyticsLeadership skillsStrategic thinkingMulti-channel service processesCollaboration skillsProblem-solving skillsCommunication skills

Required

Bachelor's degree in Business or related area

10+ years of experience with operations, workforce management, consultation or similar applicable experiences

10+ years of experience in supporting complex operations in a matrixed corporate environment supporting both domestic and global resources

5+ years of experience with budget management including P&L ownership

5+ years of experience large complex leading teams

3+ years of practiced automation and transformation development (including value tracking) experience and application

Proven experience in leading transformational initiatives within workforce management or related fields

Strong understanding of workforce management tools, processes, and technologies

Ability to think strategically and drive change across business models and network strategies

Excellent leadership and collaboration skills to influence and work with cross-functional teams

Strong problem-solving skills and a passion for innovation

Exceptional communication skills, both written and verbal

Ability to effectively communicate across a wide range of stakeholders including senior level executive leadership

Strong knowledge and experience working with automated workforce management tools in a multi-site environment

Excellent knowledge of multi-channel service center processes and operations

Demonstrated skills with workforce management, reporting and executive level presentation, including Microsoft Office products

Benefits

Medical

Vision

Dental

Well-being and behavioral health programs

401(k)

Company paid life insurance

Tuition reimbursement

A minimum of 18 days of paid time off per year

Paid holidays

Company

Evernorth Health Services

Flexible and connected pharmacy, care and benefit solutions that move organizations and people forward.

Founded in 2020

St Louis, Missouri, USA

10001+ employees

https://www.evernorth.com

H1B Sponsorship

Evernorth Health Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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2025 (442)

2024 (335)

2023 (324)