NextGen Healthcare · 1 month ago
Client Experience Manager
United States
Full-time
Remote
Senior Level
6+ years expNextGen Healthcare is a leading provider of healthcare technology solutions, and they are seeking a Client Experience Manager I to enhance client relationships and manage operational aspects of client accounts. The role involves driving client outcomes, implementing strategies to improve client experience, and overseeing project management for various initiatives.
AnalyticsElectronic Health Record (EHR)Health CareInformation ServicesMedical
Responsibilities
Manage all operational aspects of aligned clients, inclusive of but not limited to: daily Support case review, project management for upgrades and ancillary solution projects, and client relationship management
Build and maintain strong relationships with clients to understand their needs and expectations
Drive client outcomes while working with cross-functional teams
Develop and implement the roadmap strategy, operations, and communications to improve the overall client experience
Design, communicate, and implement comprehensive, executable project plans, status reports and documentation that meet the needs of cross-functional stakeholders
Monitor progress and performance of Support cases; take action to resolve operational problems and minimize delays
Identify, develop, and gather the resources to resolve complex Support issues and active projects
Establish strong formal and informal networks with cross-functional partners to drive engagement and ensure changes are understood / accepted across the organization
Lead meetings and provide appropriate documentation from agendas and tasks through to lessons learned
Travel to client sites on an as needed basis. Approximately 25% expected travel
Perform other duties that support the overall objective of the position
Qualification
Required
Bachelor's Degree
Or, any combination of education and experience which would provide the required qualifications for the position
6+ years experience in Project Management, Account Management and/or Support
Demonstrated experience in continuously improving processes to drive measurable outcomes
Extensive knowledge and experience with leading complex projects and process improvement initiatives
Healthcare IT Project Management experience is a plus
PMP Certification, NextGen Solution Certifications are a plus
Knowledge of: Application of principles, concepts, practices, integration, scope, and time management standards of project management
Skill in: Leadership and collaboration skills. Effective communication and interpersonal skills. Detail orientated; strong analytical thinker with a willingness to share knowledge and mentor others. Aptitude for assessing information critically, recognizing trends and able to recommend ideas for improvement and process innovation. Strong conflict resolution skills and ability to deliver difficult messages while instilling a sense of partnership and trust with the client. Emotional intelligence
Ability to: Use influence to drive projects and support cases to successful completion. Communicate, influence, establish trust, and demonstrate results with multiple stakeholder groups will be critical to success for this position. Navigate organizations to get things accomplished; autonomously lead and operate projects and execute independently. Balance competing priorities and multiple projects in a fast-paced environment. Strong ability to gauge business needs and requirements to prioritize work and workflow. Be passionate about contributing to an organization focused on continuously improving client experiences
Company
NextGen Healthcare
NextGen Healthcare offers a range of software, services, and analytics solutions to medical and dental group practices. It is a sub-organization of Quality Systems.
1001-5000 employees
H1B Sponsorship
NextGen Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (4)
2023 (4)
2022 (3)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Mumbai Angels
2025-05-02Acquired
2015-02-16Series Unknown
Leadership Team
David Sides
Board Member
Recent News
Company data provided by crunchbase