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PDF Solutions · 1 day ago

Technical Account & Global Install Manager

Salt Lake City, UT

Full-time

Hybrid

Senior Level

$135K/yr - $160K/yr

5+ years exp

PDF Solutions is at the forefront of revolutionizing the semiconductor industry with cutting-edge technologies and data-driven solutions. The Technical Account & Global Install Manager will serve as a strategic technical leader and customer advocate, driving technical excellence and customer satisfaction across secureWISE deployments.

Information TechnologyManufacturingSemiconductorSoftware

Responsibilities

Act as the primary technical interface for a major North American OEM account

Build trusted relationships with customer engineering, IT, and program-management teams

Translate customer requirements into deployment plans and technical solutions aligned with secureWISE capabilities

Provide executive and operational stakeholders with clear updates, metrics, and action plans to ensure program success

Manage escalations, coordinate cross-functional resolution efforts, and maintain proactive communication with the customer

Support the Global Install Manager in planning and executing secureWISE deployments worldwide

Assist in developing and maintaining standardized installation procedures, documentation, and QA checkpoints

Participate in global resource scheduling and tracking to ensure smooth coordination of install activities

Contribute to onboarding, mentoring, and training of regional installation personnel

Work closely with the technical support, Network Operations, and Software Development managers to ensure proper prioritization of tickets/cases/dev requests

Deliver technical training to customer and internal stakeholders to strengthen operational competence

Support continuous improvement initiatives that enhance deployment efficiency and service quality

Help maintain a centralized installation schedule and progress dashboard for global projects

Ensure proper alignment of customer-specific requirements with global deployment standards

Track KPIs and performance metrics to identify opportunities for improvement and efficiency gains

Identify opportunities to streamline installation and customer-support processes

Gather field feedback to inform product and process enhancements

Promote documentation standardization and knowledge sharing across the install organization

Ensure all deployments comply with ISO 27001, SOC 2, and any other local or global compliance standards applicable to our business

Maintain adherence to customer security policies, data-handling requirements, and export-control obligations

Participate in internal and customer audits to validate governance and technical-control measures

Qualification

Technical account managementField-service experienceSecure remote connectivityProject management toolsCRM systemsAnalytical skillsCommunication skillsProblem-solving skills