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HCM Unlocked · 1 month ago

Client Facing Tax Services Consultant (Payroll) - Remote

United States

Full-time

Remote

Mid Level

$36.06/hr - $39.42/hr

4+ years exp

HCM Unlocked is a company that values trust and accountability, focusing on empowering consultants. The Tax Services Consultant manages a diverse client portfolio, providing proactive updates and translating complex tax issues into actionable business terms while ensuring client satisfaction and service quality.

Human ResourcesInformation TechnologySmall and Medium BusinessesSoftware

Responsibilities

Own assigned client portfolios, prioritize SLA and deadlines, maintain accurate timelines and status updates

Build strong client relationships across all levels, lead tax meetings, communicate proactively, and manage expectations. Educate by translating complex tax issues into clear, actionable business terms

Register and maintain federal, state, and local tax accounts; manage deactivations/reactivations; enroll clients in portals, manage withholding, state unemployment, paid leave and disability, and local tax registrations, while maintaining accurate account records and maximizing HCM system

Research and resolve tax notices end-to-end, prepare agency responses, secure abatements, and coordinate payments/amendments all while providing timely and effective updates to the client

Conduct payroll tax audits, validate account numbers and SUI rates, review jurisdiction exposure, and support examinations

Partner with internal resources to coordinate dependencies, ensure accuracy, and deliver excellent client service. Anticipate and prevent breakdowns between teams

Support mergers, acquisitions, restructurings, FEIN/entity changes, and historical research projects

Follow standard procedures, maintain client files and trackers, update SOPs, and ensure audit readiness and drive process improvement when needed

Accurately track billable time daily, maintain 75–85% utilization and =90% realization, and support margin goals through efficient delivery

Qualification

Payroll tax complianceClient-facing experiencePayroll platforms experienceExcel skillsMulti-client services experienceClient communicationAccountabilityAgilityChange managementExcellence in serviceOwnership

Required

4+ years of payroll tax compliance experience (registrations, notice resolution, audits)

Strong understanding of federal, state, and local payroll tax rules and filing calendars, and stays current as regulations change

Client-facing experience with HR and executive leadership

Proven ability to manage multiple client accounts and competing deadlines with strong organizational skills, collaboration efforts, and critical thinking

Experience with one or more payroll platforms (ADP, UKG, Paylocity, Dayforce etc.) and with state and federal agency portals

Intermediate to advanced Excel skills (pivots, lookups, reconciliations)