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Highmark · 4 weeks ago

Account Support Analyst

Erie-Meadville Area

Full-time

Onsite

Mid Level

$22.71/hr - $35.18/hr

3+ years exp

Highmark Inc. is a healthcare company that provides account support activities associated with the implementation and administration of groups and accounts. The role involves assisting with non-standard benefit implementation tasks, resolving benefit inquiries, and ensuring complete implementation and ongoing service for clients.

Health CareHealth InsuranceInsuranceWellness

Responsibilities

Load and maintain group information and benefit files

Interact and provide support activities to Account Managers (For UCD Accounts Support Analysts are account managers for all small market clients. May also be involved with managing all aspects of relationships with core partners.)

Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients. May coordinate meetings, projects, implementations with clients and core partners

Handle error management and ensure files are corrected

Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates

May assist with training new employees

Other duties as assigned or requested